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Idaho Central Credit Union Member Assistance Processor in Chubbuck, Idaho

Do you have excellent organizational and critical thinking skills? Do you enjoy contributing to the success of a team? Do you enjoy working to help other people?

If so, you could be the perfect candidate for our Member Assistance Processor role at Idaho Central Credit Union!

Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Assistance Processor, you will organize mailings, manage collection agency assignments, and perform any other tasks necessary to support the Member Assistance department.

At work, your Primary Responsibilities will include:

  • Reviewing reports for collection agency assignments.

  • Replying to document requests from collection agencies.

  • Performing maintenance on charged off accounts.

  • Requesting and tracking GAP/Service Contract refunds.

  • Imaging department-related documents.

  • Making outbound calls on charged off accounts.

  • Managing titles related to Member Assistance processes and preparing affidavits of repossession.

  • Processing Deceased Member Checklists and notifications.

  • Filing Proof of Claims and processing bankruptcy notices.

  • Handling invoices related to repossession, foreclosures, and legal accounts.

  • Responding to credit disputes sent in by members working with credit repair companies.

Before you apply, make sure you have:

  • The ability to use a calculator and a computer.

  • The ability to always maintain the confidentiality of Credit Union and member records.

Also, please let us know in your application if you have:

  • A Bachelor’s Degree or equivalent experience.

This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

This role offers benefits, including:

  • Competitive Pay

  • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)

  • Generous Paid Time Off

  • 11 Paid Holidays

  • Matching 401K AND Pension

  • Tuition Reimbursement

  • Employee Assistance Program

  • Employee Wellness Program

  • Paid Group Life and Disability Insurance

  • Awesome Culture

  • Business Discounts (such as cell phone service and gym memberships)

  • And More

About Idaho Central Credit Union:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

ID: 2023-6011

Street 2: 4400 Central Way

External Company URL:

Street: MSC-05