Job Information
Legacy Parking Company Weekend Call Center Representative in Chicago, Illinois
Weekend Call Center Representative
Job Details
Job Location
Corporate Office - Chicago, IL
Salary Range
$17.75 - $18.75 Hourly
Description
Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in Downtown Chicago. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
Answer a high volume of inbound calls and respond to emails as well as live chats from customers
Handle escalated issues and customer complaints
Resolve customer concerns while providing top of the line service
Navigate internal database and input customer information
Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
Act as a team leader when the manager is unavailable
Provide an excellent customer experience with every call
Qualifications:
Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
Ability to work in fast paced environment
Ability to navigate multiple internet based applications simultaneously
Excellent verbal and written communication skills
Available Shifts:
Saturday, Sunday 3:00 pm - 11:00 pm
Saturday, Sunday 11:00 pm - 7:00 am
This is not a remote position. It is required to be onsite.