Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: RUMG Administration MSP

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Summary:

The Vice President, Medical Group Operations (VP, MGO) is responsible for managing all direct operational aspects of the planned integrated medical group. The VP, MGO provides leadership, management, and vision necessary to ensure that RUSH Medical Group achieves the proper operational controls, administrative and reporting procedures, and people in place to effectively grow the organization and to ensure financial strength and operational efficiency.

The VP, MGO must be a fast learner, thrive in dynamic organizations, and bring innovation as well as a culture of accountability. In addition, this leader will be a results-oriented individual who can achieve success in a highly complex, matrixed, and growing organization. The VP, MGO will be comfortable collaborating with physicians as well as executives and will possess outstanding communication and influencing skills.

EXPERIENCE AND PROFESSIONAL QUALIFICATIONS

• Track record of success in standardizing and streamlining operations, preferably across multiple, disparate medical groups, ultimately reducing costs and improving profits.

• Self-motivated and execution-oriented with a high degree of comfortability with autonomy and strong problem-solving skills.

• Demonstrated excellent financial competence and operational rigor as well as exceptional communication, interpersonal, and relationship building skills.

• Original thinker that develops innovative approaches and ideas; meets challenges with resourcefulness, generates suggestions for improving work, and course correction when necessary.

• Exceptional people management and motivational skills and a track record of successfully leading and building motivated, high-performing teams.

• A team player with a hands-on, direct approach to problem solving coupled with the ability to listen to and involve managers as needed to assure resolution.

• Budgeting and financial experience including a thorough understanding of financial statements.

• The ideal candidate will bring a strong patient care orientation and a proven track record of building strong relationships with clinicians and care teams.

• Strong executive presence and comfortable interfacing with key stakeholders; an ability to present idea and information in a credible manner that gets others’ attention.

• Exhibits a servant leadership style, capable of responsible stewardship.

• An established reputation for high ethical standards, integrity, and excellent leadership skills.

CRITICAL LEADERSHIP CAPABILITIES

• Change: Understands change management and is agile and flexible. Demonstrates capacity to manage resistance and break down organizational barriers. Communicates a clear vision of change. Motivates and directs others to take on new opportunities. Reinforces and embeds new thinking and a change management mindset throughout the organization.

• Focus on Results: Confidently and decisively makes decisions. Defines and monitors processes to ensure results both by paying attention to the specifics of the processes themselves and by ensuring that employees and managers meet demanding standards of performance. Monitors ongoing performance to ensure adherence to standards.

• Service Orientation: Understands customer’s needs with a deep passion to exceed expectations. Develops strategies and outcomes that are geared to meet and exceed customer expectations.

• Personal Leadership: Provides vision and value-driven leadership. Seeks feedback on their performance and behavior so they can continually improve their leadership performance. Seeks out opportunities to learn, grow, and develop. Possesses a deep self awareness, effectively managing their emotions. Builds trust with integrity. Possesses successful relationships.

• Team Leadership: Focuses, aligns, collaborates, and builds effective groups. Creates high performing teams by building strong relationships, mobilizing others to action, and inspiring commitment and engagement. Effectively conveys complex ideas. Embraces, sponsors, and develops diversity of talent and capabilities.

• Strategic Focus: Creates strategies that affect the organization in significant and positive ways. Defines and monitors processes to ensure results are aligned with strategic goals by ensuring that people meet the demanding standards of performance.

• Coach and Developer: Develops the capabilities of others. Creates an environment that fosters learning and development in others with the appropriate level of needs analysis, coaching, challenging, teaching, and encouragement.

• Cross-Functional Collaboration: Develops positive, cooperative relationships across functional boundaries. Works with peers, partners, and others to positively impact business performance. Supports and drives the value of teamwork and instills collaborative practices.

• Business Judgment: Understands business fundamentals and drivers of financial, service, and operational success of the hospital owned provider practices. Frames dialogue throughout the organization that helps employees understand the significant need to provide high-quality care while also meeting financial and operational needs.

• Creative/Innovative Thinking: Finds creative and innovative solutions to problems and issues of complexity and ambiguity. Finds ways to improve work processes and work environments. Ensures best-practices implementation of operating policies, procedures, and principles for provider practices.

EDUCATION

• A bachelor’s degree in business, Healthcare or related field is required.

• master’s degree is highly preferred.

• Degree must be obtained through an accredited institution.

Responsibilities:

• Serve as a business partner to the President, RMG and other key executives within RUSH. The VP, MGO will be an integral member of the senior leadership team and will be involved in shaping and executing all medical group operational decisions.

• Lead the development of appropriate infrastructure within the unified medical group to create standardized processes and operational efficiencies, maximization of current financial performance, maintenance of the highest standard of quality and care, and support of the overall growth strategy.

• Partner with the President, RMG and the rest of the leadership team to further execute the RUSH strategic plan for operating in a dynamic growth environment including long- and short-term operating objectives and clear accountability metrics.

• Foster a collaborative environment to encourage efficient administrative support for clinicians and leadership across the enterprise to ensure satisfaction and quality care. The successful candidate must possess exceptional EQ.

• Demonstrate understanding of inpatient and outpatient quality and safety metrics, implementation, and monitorization of quality performance for members of the medical group.

• Support a culture of positive clinician engagement, retention, recruitment, and growth.

• Drive improvements to current programs and develop new program initiatives. Provide leadership to senior management offering advice, guidance, and direction on business matters, including operational policies and procedures, and new business initiatives. Foster a success-oriented and accountable environment.

• Actively seek and prepare responses for new business opportunities, as well as contribute to new business presentations. Identify opportunities to increase value-added services to current contracts.

• Display intensity and enthusiasm, expect superior performance from co-workers, and deliver on established expectations.

• Serve as communication liaison among operating business units and the President, RMG to ensure a continuous flow of information between and among all areas of responsibility. Regularly consult with senior leadership to identify areas for cooperation, collaboration, and integration. Confer on a regular basis with other functional executives on progress toward goals and adjust operating plans, as appropriate.

• Conduct monthly meetings devoted to operational effectiveness, access utilization, policy discussions and decision-making, budget allocations and projections, strategic planning, progress review and future vision. Establish agenda priorities in consultation with senior management, design process to achieve meeting objectives.

• Direct operational initiatives to effectively grow business and ensure financial strength and operating efficiency. Work closely and proactively with management to ensure that financial expectations and resource allocations complement projections of the budget and goals.

• Perform all other duties as assigned, particularly in the realm of operating plans that enhance the corporation’s ability to meet current and future goals within budget constraints.

• Contribute to a working environment that allows all employees equal opportunities for development, growth, and advancement.

• Continuously mentor and grow internal talent through coaching and providing ongoing and timely communication regarding performance, training, and development opportunities.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position VP Medical Group Operations

Location US:IL:Chicago

Req ID 9569