Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

The Supervisor-Vendor Relationship Manager, Vendor Governance and Strategic Initiatives COE, in the Vendor Management Organization will be focused on delivering transformative excellence in vendor governance and strategic initiatives, fostering collaboration, efficiency, and innovation across the organization.

We are committed to establishing structured and consistent governance processes, ensuring transparency, efficiency, and accountability throughout the vendor engagement lifecycle.

This position requires a dynamic professional with strong technical skills, capable of building out products, developing within the Microsoft Power Platform, documenting processes, managing projects and with advanced data analytics skills, proficient in leveraging tools for data integration, visualization, and automation.

The ideal candidate should have expertise in Power BI for data visualization, Power Automate for workflow automation, and Dataverse for managing and storing relational data. Experience with Smartsheet for project tracking and collaboration is also essential. Additionally, proficiency with other data tools such as Excel for data manipulation, SQL for querying databases, Azure for cloud-based analytics, DAX for advanced calculations, Python for data scripting, Tableau for interactive dashboards, and Microsoft SharePoint for data sharing and collaboration would be highly beneficial. The combination of these tools will allow the candidate to efficiently analyze, automate, and present data-driven insights across various platforms.

Responsibilities:

• Supervisor level position responsible for supporting Enterprise Services, Risk Management, Security, Back Office Applications, and Software provider relationships through tool enablement.

• Accountable for the McDonald’s Global Technology services portfolio, ensuring a structured approach to supervising all service providers (segmentation of providers: Strategic, Major, Specialized, Commodity)

• Facilitates the involvement of key executives in governance processes for Service Providers, including key decision making related to agreements

• Executes on the VMO strategy on behalf of McDonald’s

• Executes the portfolio risk management program to ensure provider compliance

• Serve as a subject matter authority to McDonald’s stakeholders, corporate procurement and legal to obtain their assistance in contract-related activities

• Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to McDonald’s Global Technology and business partners

• Monitoring performance of contracts against performance indicators to ensure all obligations under agreements are being met

• Ensuring McDonald’s stakeholders understand our contractual obligations and monitors our compliance to them

• Design, implement and optimize business processes to enhance efficiency and effectiveness within the VMO

• Data Analysis: Develop and maintain PowerBI dashboards and Smartsheets to provide actionable insights and support data driven decision-making

• Utilize technical skills to support various projects and initiatives within the organization

• Support projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards

Accountable for:

• Support the development of the portfolio scorecard / provider view of performance (Executive, Functional, Operational reporting)

• Support the overall Governance Model for Providers including Business Reviews, Contract Renewals, Stakeholder Management & liaison between internal functions and Provider

• Support financial validation for our third party spend

• Alignment of processes with Global Workforce Solutions

• Coordinate and direct relevant VMO projects as assigned

• Assist in the build out of products and support their lifecycle

Qualifications:

The successful candidate for this position will have the following experience and expertise:

• Minimum of 5 years’ experience in Technology related Provider Management with large scale providers

• The ideal candidate has strong business judgment with a track record of negotiations and overall relationship management

• Proficient in analytical tools

• Experience with presenting to stakeholders and management

• Excellent facilitation and interpersonal skills; team-oriented, collaborative leadership skills and ability to lead colleagues informally

• Strong prioritization skills

• Adaptable and flexible whilst working in a busy global virtual team

• Bachelor degree IT or related discipline preferred but not required 

• Software Licensing experience, especially with Microsoft and Oracle, is preferred

• Experience with the following tools:

• Power BI

• Power Automate

• Dataverse

• Smartsheet

• Excel

• SQL

• Azure

• DAX

• Python

• Tableau

• Microsoft SharePoint

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF7786M_744000013427775