This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12244162

Job#: 2041610

Job Description:

IT Support Analyst\ We are growing quickly and have many exciting initiatives underway making us a fantastic place to work. Our company strategy is to continue growing - growing our people and our ability to bring authentic our product to more customers - while strengthening our company culture and people processes. Responsible for maintenance and improvement of the organization\'s computer hardware and software systems at the corporate and store levels.\ Essential Responsibilities:\ * Oversee maintenance and support of store-level point of sale hardware.\ * Provide on-call hardware and software support to all locations.\ * Work with other members of the Information Technology department to provide software support for store-level point of sale software.\ * Oversee maintenance and support of the corporate offices and store-level workstation hardware and software.\ * Provide both technical support and third party application support to all departments of the organization.\ * Work with third party vendors to troubleshoot point of sale and commodity hardware.\ * Manage an inventory of replacement parts for corporate and store-level hardware.\ * Educate store managers on triage-level software and hardware troubleshooting.\ Essential Skills and Abilities:\ * Teamwork: A strong ability to work well with others toward achieving a common goal.\ * Commitment to Company values. Strong customer orientation.\ * Strong knowledge of Windows environments.\ * Strong knowledge of LAN/WANs, and information security.\ * Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users.\ * Must be detail oriented with the ability to think logically for interpreting and analyzing problems.\ * Ability to interpret, adapt, and apply guidelines and procedures.\ * Knowledge of current technological developments/trends in area of expertise.\ * Ability to travel to all locations and events\ * Must have thorough knowledge of company products, services, policies and procedures.\ * Ability to be part of creating a safe, fun, efficient, positive team orientated environment.\ Physical Demands and Working Conditions:\ * Work performed in office environment and restaurant when necessary\ * Required to sit for long periods.\ * Required to use computer for long periods.\ * Ability to freely access all areas of the Corporate Office and store offices.\ * Ability to perform heavy lifting (up to 80 lbs.) on an occasional basis, when moving or relocating computer equipment.\ * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\ * Required to have reliable transportation, which is capable of securely transporting computer hardware.\ Education and/or Training:\ * Required to read and write English, follow verbal and written instructions and use basic math.\ * Minimum of a bachelor\'s degree required, preferably in a business or computer-oriented field, or equivalent experience.\ * Two plus years of experience in computer-oriented field.