Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Senior Analyst - Catering SMS & Data coordinates and continuously improves the Catering SMS program and related safety and security systems. This role supports Catering at Corporate SMS and Corporate Security meetings as appropriate and will lead and/or participate in cross-departmental efforts to identify/mitigate risks. This role assists in the responses to system-wide Catering non-compliance notices form external and internal entities. Additionally, this role is heavily focused on data mining and in-depth analysis. Also, this role provides training and focused communication to maintain a safe and secure culture within Catering and across to our service partners.

• Supports team effort to ensure that Catering SMS is administered and continuously improved, while ensuring that all four pillars of SMS (Promotion, Policy & Org, Assurance, Risk Management) are robustly incorporated into the Catering business

• Prepares all materials and leads discussions to support SMS (SRT, SAT, DAG) meetings and system-wide efforts to identifying risks (hazard identification), assess risks (SRAs) and develop risk mitigation plans

• Serves as a back-up liaison to regulatory agencies (FAA, TSA) as well as Corporate Safety and Corporate Security while researching and preparing materials for any external non-compliance notices (CANs, LOIs) as well as internal system related Catering notices

• Becomes subject matter expert in data sources pertaining to Safety & Security, integrates data to establish trends, identifies risks and opportunities to mitigate risks, and provides consistent reporting to measure progress against department safety/security goals, objectives, and critical metrics

• Advocates for a safe and secure culture across United and provides partners with insights and communications/training to improve safety/security processes, policy and procedures, and training programs to ensure compliance against United and regulatory requirements

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree

• Operational safety training & SMS training

• Catering Security Agent & Truck Seal Verification training

• Two years operational experience in catering operations, or Inflight/airport operations

• Must possess strong planning and organizational skills, along with strong written and oral communication skills

• Proven track record to work independently and in a team environment

• Proven conflict resolution and decision-making capability

• Proficient in Microsoft Office suite

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree

• GSE Training/Certification

• Regulatory interface experience

• Knowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT