Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist, Export in Chicago, Illinois
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.
Your Role
The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities
You will provide proactive advice and consultancy, ensuring customer satisfaction
Support Customer Development & Maintenance
You will work closely with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
Avoid additional costs & expenses due to internal service failure
Qualification of Customer inquiries; providing Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
Customer Data Management: Maintenance and integration of customer data in the KN Systems
Customer Relationship Management: Knowledge Exchange with Sales
Your Skills and Experiences
2+ years' customer service experience
2+ years' Sea logistics experience
You have strong verbal and written communication skills
You are agile with the ability to adapt easily to change
You have the ability to travel Detroit, MI during your second week of employment for in-person Sea Logistics training
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
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