This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12227213 Sales Operations Consultant

At CIRCANA, we deliver growth to clients based on big data-our predictive analytics and forward-thinking insights help CPG, OTC, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.

For CIRCANA colleagues, we focus on the moments that matter. From meaningful work and impact to continuous improvement, we challenge ourselves to grow both professionally and personally. You\'ll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter which department you join, you\'ll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that diverse people, culture, thought, and skill brings to our business, our clients, our people, and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates growth, feedback, recognition, flexibility, belonging, and well-being for all.

Role Objectives:

The Sales Operations Team Lead will strive to:

• Drive revenue by implementing tools that increase efficiencies, productivity, and insights
• Establish consistent best practices for all key commercial processes and reduce the need for \"tribal knowledge\"
• Stand up next-generation analytics capabilities to improve decision-making and support our long-term revenue growth goal

Success will be measured by the following KPIs:

Commercial Metrics:

• Account Plan completion rate
• Solution penetration gains
• Forecast (Leader Outlook) error
• Pipeline coverage

Operations Metrics:

• Dollar Sales per Sales (Client Insights) FTE
• Transactions per Sales (Client Insights) FTE

Job Responsibilities:

Systems:

• Develop and implement Microsoft Dynamics CRM strategy, ensuring alignment with overall business goals
• Drive the adoption of Microsoft Dynamics CRM across the organization, working closely with business stakeholders to identify opportunities for improvement and innovation
• Be the product owner for future feature/capability roll out (e.g., email prospecting, account planning, Fill-the-Matrix) supporting Commercial organization priorities
• Manage relationships with internal Technology team, external vendors, and partners, ensuring delivery of high-quality services and solutions leveraging Experlogix CPQ, Sales Microsites, PowerBI, LinkedIn Sales Navigator, ZoomInfo, etc.

Processes:

• Support Key Account Planning and Fill-the-Matrix priorities
• Partner with Finance and Commercial teams to develop Forecast (Leader Outlook) and support Order to Cash
• Partner with Finance during the Annual Planning & Budgeting Process
• Advance Circana\'s B2B CRM capabilities including awareness, prospecting, and lead generation

Analytics:

• Partner with Finance to build Commercial Analytics and Reporting for key pipeline measurements
• Develop Dashboards for Corporate visibility and support OGSP (Objectives, Goals, Strategies, and Plans)

Global Reporting Production and Governance:

• Build the key corporate reports, ensuring the data model is ready for power users to create ad hoc reporting
• Own the quality of the data and reports, ensuring the latest organizational thinking is reflected (e.g., ways of looking at business, definitions, etc.)
• Ensure the quality of the data in Dynamics is accurate with every opportunity in the pipeline being current and using the correct affiliations and products
• Ensure the right elements of data are in Dynamics to allow for the correct functioning of Circana, including the accuracy of POs and invoices
• Identify and execute upon opportunities to continuously improve and enhance Dynamics

Job Requirements/Skills:

• 7 + years of CRM Experience with a strong understanding of manufacturer/retailer issues having worked in one or more of the environments below:

{=html} <!-- --> - Retailer (any channel) - Consumer Packaged Goods - Brokerage

Experience in CRM implementation (Microsoft Dynamics preferred), including extensive organizational change management.

Strong business process and analysis capabilities. Ability to recognize problems and implement solutions to advance CRM capabilities.

Strong interpersonal and management skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers.

Excellent communication skills: presentation, written, oral.

Self-starter with a strong sense