Overview

The Regional Director, Operations provides leadership in directing and overseeing the North Central Manufacturing and Distribution organization. This critical role has P&L responsibility over the regionally assigned accounts and leads the staff in ensuring the rapid business growth and operational effectiveness of the region in a profitable and sustainable way.

Essential Functions

• Leads and drives the manufacturing and distribution North Central region with a focus on expanding ABM’s business footprint while maintaining maximum client service satisfaction.

• Drive expansion of ABM’s core facilities maintenance, mechanical and electrical maintenance and services, as well as janitorial, cleaning and other services.

• Ensure safety, quality, delivery and cost are key success measures embraced by the organization.

• Recruit, manage, and lead teams with focus on continuous improvement. Select and develop teams of professionals, as well as people leaders.

• Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.

• Support, motivate, inspire, and promote the team by building a positive and thriving team environment.

• Direct overall department processes for integration of services and systems.

• Participate in facilities planning processes and direct the implementation of strategic direction.

• Direct initiatives to improve quality performance and customer service.

• Ensure a safe and secure environment to meet customer needs and regulatory requirements.

• Maintain daily and weekly labor management control.

• Prepare plans for long range improvement projects to maintain infrastructure.

• Maintain accountability for area budgeting and replacement of materials and equipment.

• Execute preventative and predictive maintenance programs.

• Implement ABM’s technology to ensure QA/QC and make better business decision from the data.

• Special projects and other duties as needed.

Required Qualifications

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 10+ years of experience in facilities maintenance and management.

• Experience managing budgets and having broad financial accountability, preferably P&L ownership, leadership accountability

• Experience managing “hard” facilities services such as core facilities maintenance, mechanical and electrical maintenance and services.

• Ability to effectively lead a staff of direct reports. Proven track record as an effective leader in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results oriented.

• Ability to lead in complex and transformational situations, simplifying the complex and driving tangible progress through others

• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.

• Self-starter and works well independently and as part of a team.

• Understanding of all facets of facilities roles.

• Ability to develop and conduct effective health, safety and environmental training programs.

• Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.

• Skilled in directing activities and operations of others, including in hazardous situations.

• Can quickly dive deep on business challenges and formulate themn as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.

• Skills in relationship-building, teamwork, and collaboration.

• Positive attitude with a strong desire to learn and a continuous improvement mind-set.

• Strong working knowledge of Excel and other Microsoft Office products.

• Comfortable with routinely shifting demands.

• Working knowledge of general office equipment.

• Ability to prioritize projects and execute and deliver in a timely manner under tight deadlines.

• Ability to work independently in a fast-paced, dynamic, results-oriented environment. 

• Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

Key Preferred Qualifications

Education:

• Master’s degree (MBA) or equivalent technical master’s degree.

Experience:

• Demonstrated ability to lead a P&L and drive commercial growth while maintaining client service at the highest level for existing clients/customers

• Enterprising leader with a track record of establishing leadership, best practices, processes and culture that drive sustainable business and talent growth.

• Demonstrated track record of upward career progression in high performance environments with drive to continue to lead at even greater levels over time

• Experienced at leading in a matrixed, transformational environment at a large company

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

REQNUMBER: 93803

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.