Description:

BID/JOB ANNOUNCEMENT

Payment Services Representative

Office of the City Clerk

Number of Positions: 1

(Additional vacancies possible pending budget approval )

Starting Salary: $ 50, 424.00

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID ( located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 02 / 28 /202 5

Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required.

ESSENTIAL DUTIES

Provides information and responds to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal, and payment procedures

Interviews customers to obtain information regarding billing or service complaints and questions

Reviews computerized account and payment history records to research complaints, provide information regarding payment status, and make adjustments to correct billing or payment discrepancies

Reviews customer billing and payment owed documents, accepts payments, and issues receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines

Accesses appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records

Reconciles and balances cash, checks, and credit card payments with billing and payment transaction documents

Prepares daily transaction reports of total monies received and ensures the proper coding of transactions and crediting of

accounts

Re-calculates dollar amounts owed to ensure accuracy of payments received

Refers clients to appropriate City departments or departmental divisions to obtain information and resolve payment disputes

Additional duties may be required for this position

Location: Office of the City Clerk - Archer Payment Center, 5672 S. Archer Ave., Chicago, IL 60638

Days : Monday-Friday

Hours : 9:15am-5:15pm

THIS POSITION IS IN THE CAREER SERVICE

Qualifications:

MINIMUM QUALIFICATIONS

Education, Training, and Experience

Two years of experience in customer service, cashiering or clerical work, or an equivalent combination of education, training, and experience

NOTE:

Preference will be given to candidates possessing the following:

• Previous work experience in cashiering

• Previousclerical work experience

• Previous professional cash handling experience

• Previous work experience using web-based sales and point of sale software

• Previous work experience accessing screens, viewing account records and entering payments

• Previous work experience in customer service in a high-volume, public environment

• Fluency in another language other than English

SELECTION REQUIREMENTS

This position requires applicants to successfully pass a skills assessment test and complete an interview. Test results will be sent out by the Department of Human Resources after test results have been analyzed and compiled.  The candidates that receive a passing score on the skills assessment test will be invited to interview for the position.   Candidate(s) receiving a passing score on the test and possess the qualifications best suited to fulfill the responsibilities of the position, based on the interview, will be selected in seniority/lottery order. 

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION : Initial evaluation will be based on information provided on the application and the documents submitted.  Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY : To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These h iring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders . For positions covered by a collective bargaining agreement, bidders will be considered before external candidates . To learn more about our hiring practices click here. (https://www.chicago.gov/city/en/depts/dhr/provdrs/emp.html)

A LL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor