This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

How does this role contribute to our collective success?

The Operations Manager will oversee and support a team of Account Managers (AMs) and Senior Account Managers (SAMs), ensuring quality assurance, fostering professional development, managing relationships with key stakeholders, and optimizing processes to enhance efficiency and effectiveness in the underwriting operations function.

What will you do in this role?

• Leading and Managing the Team

• Clearly define expectations for team performance and individual responsibilities.

• Implement regular team meetings to discuss goals, challenges, and achievements.

• Provide ongoing feedback and coaching to team members to support their professional growth.

• Develop a structured training program for new hires and ongoing professional development opportunities for existing team members.

• Identify specific skills or competencies that team members need to develop and create targeted training modules or resources.

• Encourage participation in industry seminars, workshops, or certification programs to enhance knowledge and skills.

• Foster a collaborative and supportive team environment.

• Supporting Underwriting Tasks

• Review complex cases, providing guidance on risk assessment, or resolving disputes.

• Address questions or concerns from AMs/SAMs during the underwriting process.

• Clarify the escalation process for challenging cases or issues that require higher-level input.

• Quality Assurance and Process Improvement

• Provide detailed guidelines or checklists for conducting monthly quality audits on issued policies.

• Document common errors or trends identified during quality audits and develop corrective actions or process improvements.

• Encourage proactive suggestions from team members for streamlining workflows or enhancing efficiency.

• Relationship Management and Communication

• Establish clear communication channels with key broker contacts to address inquiries, negotiate terms, or resolve issues.

• Schedule regular meetings or touchpoints with IT stakeholders to discuss system enhancements, troubleshoot technical issues, or provide feedback on software updates.

• Develop standardized templates or reports to facilitate communication between the underwriting team and other departments or stakeholders.

• Expense Management

• Implement a tracking system to monitor and analyze expenses related to overtime, travel, and entertainment.

• Identify opportunities for cost savings or optimization.

• Provide guidance or training to team members on expense reporting procedures and compliance with company policies.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Bachelor’s degree preferred, with a preference for business-related disciplines.

• Minimum of 2+ years of leadership experience.

• Previous experience working in commercial lines (Property & Casualty) insurance.

• General working knowledge of business distribution channels (wholesale versus retail insurance, and Lower Middle Market versus Complex).

Critical competencies:

• Effective problem-solving skills, including the ability to analyze issues, find the root cause of the problem, and consider a wide range of alternatives before acting.

• Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.

• Working knowledge of the underwriting organization, including knowledge of the processes and procedures.

• Approachable attitude with strong interpersonal skills.

Critical skills that align to our values:

• Building Relationships: Build and maintain professional networks with internal and external customers.

• Communicating with Impact: Clearly and confidently communicate information to a wide audience.

• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.

• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.

• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

Role Factors:

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What we offer:

For this position, we currently expect to offer a base salary in the range of 68k to 90k. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Exempt] for FLSA purposes.