Experis/ManpowerGroup has partnered with a leading financial organization in Chicago, IL for a contract Network / System Engineer to assist their team. It will be a Hybrid role.

Title: Network / System Engineer

Location: Chicago, IL (Need Local)

Duration: 12+ months

Skills and Qualifications:

Required skills:

• Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across RTC

• Responsible for certification of peripherals at our NYC Midtown lab as well as support of complex meeting rooms at our 2 Bryant Park location

• Design service management improvement plans and automate tasks to improve services and reduce issues

• Create methodology to drive adoption and ongoing use of a new service offering

• Technical knowledge of traditional and IP products as well as services including telephone systems (Avaya, Cisco), voice mail systems (Unity), AVAYA call routing systems, and data communications hardware

• Experience with interactive voice response (IVR), automatic call distribution (ACD) and computer telephony integration (CTI) technologies

• Knowledge of local and wide area networking on multiple platforms, network protocols/routing, network server/host operating systems, IP networking, internet, and intranet technologies.

• Technical writer with voice and video platform support/engineering expertise

• Collaborate with system engineers/architects to understand and clearly document problem management tickets

• Experience building prototype for data processes, automation workflows, and visualization dashboards and providing support during build/implementation

• Experience in an Agile managed organization using products such as Jira, Kanban, and Confluence

• Strong analytical, data analysis, and problem-solving skills; able to handle complex information with accuracy and intense attention to detail

• Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

• Experience with business and technical requirements analysis and business workflow development

• Partner with department functional teams on the creation and management of SLAs specific to platform serviceability

• Interprets diverse requirements into technical Real-Time Communications (RTC) solutions framework

• Excellent organizational, time and project management skills; able to effectively manage multiple work streams

• Strong written and verbal communication skills

• Ensure the stability of environment through lifecycle management

• Strong knowledge of BMC Remedy ITSM and Service Now

• Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies

• Understanding of SQL and writing SQL queries to validate data

• Experience in monitoring and managing issues, risks and dependencies

• Strong reporting skills with a proven ability to manage multiple stakeholders

Frequently Asked Questions:

• Benefits? Yes, you can enroll in our corporate discount benefits package.

• Remote Workers? Expected to go into the office on-site so local or willing to relocate at your own expense. NO 100% REMOTE

• Visa Sponsorship? Not offered

• Corp-to-Corp? Not eligible

About Experis https://www.experis.com/

Experis is part of the ManpowerGroup family of brands. ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business. ManpowerGroup serves both large and small organizations across all industry sectors through our brands and offerings: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.