If you are looking for a high-impact Lead ServiceNow Engineer role, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!

Req.#790014598

#LI-DNI

Responsibilities

• Lead a mixed onshore/offshore delivery pod, ensuring successful implementation of ServiceNow FSO (Financial Services Operations) solutions

• Work closely with client engineers to train and upskill them in ServiceNow development and administration

• Establish a structured knowledge transfer plan, ensuring the client team gains proficiency in ServiceNow FSO

• Foster a collaborative learning environment, providing mentorship and support to client engineers

• Ensure smooth collaboration between onshore, offshore, and client teams for seamless delivery

• Guide engineers in developing and troubleshooting APIs, Integration Hub, and middleware solutions

• Act as the primary technical point of contact for the team

• Provide regular updates to senior stakeholders on project progress, risks, and technical decisions

• Collaborate with the Solution Architect, Business Process Consultant, and the upskilling team to ensure alignment with business objectives

• Conduct code reviews, enforce development best practices, and ensure high-quality deliverables

• Lead and ensure the implementation of automated testing, CI/CD pipelines, and performance monitoring for ServiceNow solutions

• Identify areas for process optimization and drive continuous improvement initiatives

• Work closely with compliance, enterprise architecture, QA, and infrastructure support teams to address requirements and issues

Requirements

• 6+ years of ServiceNow implementation experience as an engineer

• Strong experience in leading cross-functional teams

• Hands-on experience in ServiceNow development, scripting, and integrations

• Knowledge of Agile methodologies, DevOps practices, and business process automation

• Experience in training and mentoring engineers, especially in upskilling client teams

• Prior experience in the insurance industry - big plus

• Financial Services Operations experience is a plus

• Ability to travel few times per month to the office in Hartford, CT (we can cover the business travel expenses)

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

• Paid Holidays - nine (9) total per year

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

• If otherwise eligible, participation in the discretionary annual bonus program

• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

For remote work in New York City only.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $140,000 - $165,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.