Description:

Our client is looking for a Helpdesk Support Specialist to join their team in Chicago, IL.

Top Skills' Details

• Over 3 years of experience in Helpdesk support within an enterprise environment.

• Proficient in technical troubleshooting, including Active Directory, Windows OS, and Microsoft 365 products.

• Experienced in managing a ticketing queue.

• Strong interpersonal skills, with the ability to communicate effectively with non-technical users.

Responsibilities

• Provide both onsite and remote support to users.

• Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

• Promote a culture of collaboration and continuous improvement.

• Assist in software releases and roll-outs, and communicate status and project conditions to end users.

• Perform software improvements and upgrades.

• Work with the team to accurately forecast timing and efforts of work.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Mar 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.