Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital and analytics solutions for our customers and dealers. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. With over 1.5M connected assets worldwide, our business and in the industries, we serve, data is generated continuously by Cat® equipment using the latest technology, advanced analytics, telematics and AI capabilities to help our customers build a better world.

Job Summary:

Join the Lead Management Product Team’s mission to deliver qualitative Prime (new machine) leads through our digital application to our internal customers: Industries and Dealers to drive services revenue through our digital product.

What You Will Do:

• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.

• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.

• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

What You Will Have:

• Business Analysis: Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

• Decision Making and Critical Thinking: Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Application Change Request Management: Extensive experience of application change request management; ability to manage application product change requests from customers, prospective customers, vendors, and internal staff.

• Software Product Business Knowledge: Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.

• User Acceptance Testing (UAT): Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations For Top Candidates:

• Typically, 5+ years of professional experience with 2+ years as a Business Analyst or related role in data manipulation or insights

• Strong SQL/Data Manipulation Knowledge

• Typically, a Master or Bachelor degree in Finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing, Law, other

• Proven experience working with a technical team while simultaneously managing multiple projects

• Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally

• Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.

• Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.

• Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

• Experience working with onshore/offshore team model

• Demonstrated ability to empower teams

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Additional Information:

This position has the option to be based out of either our Chicago, IL; Peoria, IL or Champaign, IL offices with a flexible hybrid work environment.

#LI-Hybrid

#BI (used to post on Built In Chicago)

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$95,640.00 - $155,400.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 5, 2025 - March 16, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .