Description

We are in search of an organized, tech-savvy individual to fill the role of Desktop Support Analyst in our dynamic Chicago-based company. As a contract role within our company, you will be part of a vibrant, forward-thinking IT team, offering expert desktop support in a windows-based environment.

Role Responsibilities:

• Provide efficient first and second-tier support to users experiencing operational and hardware problems, specifically for Windows OS.

• Use an established ticketing system to track, update and resolve open issues.

• Manage user accounts, assisting with password resets and account creation in Active Directory.

• Assist in the installation, configuration, and maintenance of desktop software and hardware.

• Diagnose hardware and software issues, interfacing with support vendors for service as needed.

• Update and maintain desktop, laptop, and mobile device inventory including repairs and disposal.

  Requirements

• 1-2 years of prior IT support experience in a Windows-based environment.

• Exceptional knowledge of desktop software, hardware, and Windows OS.

• Familiarity with Active Directory.

• Experience with a ticketing system.

• Strong troubleshooting and critical thinking skills.

• Excellent communication and interpersonal skills.

• Bachelor's degree in Computer Science, Information Technology or related field is preferred.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .