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Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\'s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\'t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.

About the Role

The Customer Success Manager (CSM) plays a critical role in the success and execution of how our customers adopt and derive value from our products at Workday. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall customer experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. As a CSM, you will ensure the maximum value is derived from our products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities, and developing strategic goals and objectives.

About You

We are looking for people who have a combination of domain expertise (Human Resources, Accounting, and/or Business Analytics), understanding of enterprise applications, and customer management at a high level.

Responsibilities:

• Handling overall responsibility for managing the defined customer engagements over their lifecycle.
• Establishing a trusted adviser and consultative approach to engagements that works to ensure customer\'s overall satisfaction and adoption with our products.
• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer business priorities.
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Prioritizing and driving resolution on escalated customer issues.
• Monitoring and facilitating the customer\'s adoption of our solution features and functionality whil providing Workday with an understanding of their overall business needs as they relate to our products.
• Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.
• Work with customer stakeholders, including Executives and Workday teams to identify/resolve all issues that could impact satisfaction.
• Ensure the client takes advantage of Workday best practices.

Basic Qualifications

• 3+ years of functional HCM or Financial domain experience. Experience in SaaS preferred.
• 3+ years proven experience supporting customer CSM engagements and deliverables.
• 3+ years\' experience in a customer-facing professional services role (consulting, implementation, project or account management)
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