level 1 triage support. These resources will be responsible for:

• Taking calls from clinical lab staff on incidents pertaining to the go-live.

• Following a script to collect information on the incident and document into ServiceNow

• The team will then escalate and route these tickets to the appropriate Epic teams for further troublshooting.

The first week of this three week engagement will be focused on training and then the next 2 weeks our team will be responsible for 24x7 support. They will be broken out into three shifts:

First Shift: 6am-2:30pm

Second Shift: 2pm-10:30pm

Third Shift: 10pm-6:30am

Majority of the resources will be working on the first and second shift.

Skills:

Customer service, Servicenow, Help desk, beaker, Triage

Top Skills Details:

Customer service,Servicenow,Help desk,beaker,Triage

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.