Job Description

The Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls, make outbound calls, and answer chats from customers about their employers benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience

o IF no call center experience, ensure they are comfortable sitting in a chair all day, take breaks at scheduled times

 Windows 10

 Microsoft office

 Computer-literate able to manage multiple monitors & able to pick up new systems (ability to demonstrate that they have learned/mastered learning multiple systems)

 Positive attitude and ability to communicate effectively with all levels

 Strong problem-solving skills and customer first mentality

o Ability to multi-task, listen, probe, research

 Comfortable in a fast-paced/high volume environment

 High School degree

 Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)

o Need to be hard wired in

 Quiet work from home set up without distractions null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.