RELATIONSHIPS:

1. Chief Engineer, Director of Engineering, Administrative staff, all Department Heads, and employees.

2. Hotel guests/visitors, clients, contractors and vendors.

MAJOR DUTIES AND RESPONSIBILITIES :

HotSOS Program

1. Establish working relationship with Guest Service Center to create a service environment that will satisfy external and internal customers.

2. Review workload on a daily basis and plan work assignments accordingly.

3. Obtain feedback from engineers on repetitive work orders and work on solutions to avoid future waste of time and material

4. Prepare weekly progress reports on work order status and problem areas by location and department.

5. Review material inventory requirements with engineering clerk

6. Monitor proper Best Practice implementation of “HotSOS “use by the engineering department and other related departments.

7. Provide training to the engineering staff on Espresso related issues

8. Review existing “HotSOS “set up and recommend improvements and corrections on a quarterly basis.

Preventative Maintenance program

1. Manage Guest Room, Public Areas, Back of House predictive maintenance program as per InterContinental established standards

2. Set up and co-ordinate repair programs to meet standards

3. Communicate with housekeeping and front office department to access rooms provide status information for completion or requirements for extended repairs

4. Perform audits of all areas as per established format and schedule work assignments for identified work scope.

5. Set up training for Preventative Maintenance Team.

6. Manage parts and materials inventories with engineering clerk.

7. Evaluate performance of existing materials and recommend new products / procedures to reduce repair time and operating cost.

8. Attends meetings and hotel training sessions as required by hotel management.

9. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

10. Perform other duties, tasks and special projects as assigned.

11. Works closely with the Chief Engineer on major maintenance projects and co-ordinates labor needs as required for non-scheduled maintenance tasks.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.