Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for new Operational Care Specialist to join our Air Logistics team.

Your Role

The Airfreight Care Specialist is responsible for managing the coordination of customer shipments by working closely with Air Gateway, Airport Dispatchers, Warehouse, Customer Care, and Operational Care team. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.

• Manage operational tasks through Business Process Automation tools (BPA) and all related features.

• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.

• Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.

• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.

• Initiate and resolve any rate or performance discrepancies.

• Reports Area Air Logistics Operational Care Manager

• Schedule- Monday-Friday and shift between 2pm-10:30pm OR 1:30pm-10pm

Your Skills and Experiences

• Associate's degree or equivalent experience

• 2+ years of experience in air logistics or airport

• 1+ years of experience in data entry

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.