Job Summary

The Store Manager at Arc3 Gases is responsible for overseeing daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance. As the local leader responsible for setting the tone and preserving Arc3's culture, the Store Manager fosters a positive, solutions-oriented attitude, driving store success through effective resource management, team leadership, and an organized environment. By upholding Arc3 Gases' core values of trust, responsiveness, reliability, and technical competence, the Store Manager ensures employees and customers feel safe, valued, and confident in Arc3 Gases' commitment to excellence.

Key Responsibilities

• Sales and Customer Experience

• Customer Focus: Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service. Maintain responsiveness in all internal and external communications, in alignment with Arc3’s core value of responsiveness.

• Issue Resolution: Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies, ensuring a positive experience for all customers.

• Sales Growth & Price Discipline: Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability, including setting up contract pricing instead of relying on historical price data.

• Documentation Accuracy: Ensure the accurate preparation of quotes, delivery tickets, and sales orders, with the goal of minimizing customer credits and ensuring consistent pricing practices.

• Team Leadership and Development

• Leadership: Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results. Foster a collaborative, engaged team dynamic that prioritizes communication and accountability.

• Training Programs: Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols. This includes training on mobile applications to support efficient workflows and advance digitization efforts.

• Onboarding: Ensure all new hires are properly trained and integrated into the team, fostering an environment of accountability and continuous growth. Dedicate time to engage with each new employee and conduct regular performance check-ins (e.g., 30-60-90 days) to support their development.

• Professional Standards: Maintain a professional appearance within the team.

• Operational Management

• Daily Operations: Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks such as preparing deposits and submitting regular reports accurately and on time.

• Route Coordination: Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries while minimizing maintenance costs.

• Inventory Management: Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods (including hardgoods, cylinders, and gas products) using Arc3’s tools such as ACM, controlled quantity, and handheld digital tools. This includes managing hardgoods barcoding for accuracy and efficiency.

• Automated Orders: Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed for timely inventory restocking. Escalate concerns to your line manager for resolution.

• Vehicle Maintenance: Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections, addressing any issues promptly and adhering to safety and operational standards.

• Branch Operations Guide: Utilize the Branch Operations Guide to ensure consistent and standardized operations across store operations, including standardized end-of-day procedures and workflows. Regularly review performance metrics to identify improvement and efficiency opportunities.

• Responsiveness and Administrative Excellence

• Administrative Oversight: Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing, while ensuring accurate order processing through selected edit lists.

• Accurate Reporting: Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports, to maintain financial integrity and coordinate with corporate teams for proper record submission.

• Order Management: Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing. Manage e-commerce orders to ensure accuracy, timely fulfillment, and seamless integration with in-store operations for enhanced customer satisfaction.

• Performance Monitoring: Monitor and manage store performance, ensuring that financial targets for sales and profitability are met or exceeded. Identify and address underperformance promptly, implementing corrective measures as needed.

• Cash Management: Oversee cash management processes, including petty cash, daily deposits, and ensuring cash drawer accuracy. Ensure proper handling and balancing of cash drawers and bank deposits.

• Excellence in Store Presentation and Organization

• Store Maintenance & Cleanliness: Ensure that the store is clean, well-organized, and stocked to meet customer needs, including maintaining cleanliness behind and around the counter, in the warehouse, and in surrounding areas. Maintain an appealing and functional showroom with updated showroom pricing.

• Branch Look and Feel: Ensure the Arc3 store is professionally presented and consistently adheres to the 'One Arc3' branch look and feel guidelines.

• Product Display: Regularly review product displays to ensure they are neat, organized, and properly labeled for customers, and shelves are stocked properly. Maintain brand consistency by following product placement guidelines and aligning with the 'One Arc3' mission.

• Safety Culture

• Safety Culture: Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols, including vehicle and equipment inspections, compliance with DOT regulations, and adherence to company safety guidelines.

• Safety Audits: Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately to maintain a safe workplace. Embrace Arc3’s safety team visits as opportunities for continuous improvement.

• Safety Equipment Management: Ensure all safety equipment, postings, and forms are up to date and easily accessible.

Continuous Improvement & Adaptability:

Managers are expected to stay up to date with evolving tools, processes, and systems that support store operations. As part of a continuous improvement culture, the manager must adapt to changes and integrate new tools into daily responsibilities effectively.

Qualifications and Requirements

• Education:

• High school diploma or equivalent required.

• Experience:

• Minimum of four years in the welding and gas or similar industry.

• At least two years in a sales or customer service role.

• Leadership and team management experience preferred.

• Skills:

• Strong understanding of welding and gas products preferred.

• Proficiency with office equipment and computer systems.

• Excellent communication and problem-solving skills.

• Licensing:

• CDL Class B required or willingness to obtain post-hire.

• Physical Requirements:

• Ability to handle heavy materials, including cylinders and boxes.

• Operate forklifts and occasionally drive a 2-ton truck with a lift gate.

Working Conditions

• Environment: Combination of office and warehouse settings.

• Physical Demands: Regular handling of heavy cylinders, boxes, and operating machinery such as forklifts and lift gates.

• Work Hours: Flexible to meet operational demands, including early openings or extended hours during peak periods.

Performance Expectations

• Customer Satisfaction: Maintain high levels through effective service and resolution.

• Sales Targets: Achieve or exceed monthly and annual goals.

• Operational Efficiency: Ensure smooth operations with minimal disruptions.

• Team Development: Foster a motivated and skilled team through effective training and leadership, a team that looks out for each other and backs each other up.

• Compliance: Adhere to all safety regulations and company policies consistently.

Equal Opportunity Employer. Disabled/Protected Veterans.