Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Facilities Management Operations Senior , you will support Corporate Real Estate and Workplace Services (CREWS) activities within a regional portfolio ( Chesapeake, VA ) to ensure tactical coordination of issues related to facility and property management to include: facility operations, projects, financial planning and budgeting, life safety and emergency response, sustainability, customer relationship management, strategy and planning, and third-party risk management.

This position will be based in our Chesapeake, VA office location .

Relocation assistance is available for this position.

What you'll do:

• Provides day-to-day facilities operations support to include building management, safety, logistics, fleet, mail and meeting and events.

• Serves as the USAA CREWS liaison for tactical customer interactions, to include responding to employee inquiries, meeting engagement, special event support, and customer satisfaction.

• Engages in operational start-up activities for new properties and decommissioning activities for locations that are closing.

• Participates as a project team member during project planning and implementation and works closely with Project Managers to minimize construction impacts on business operations during construction efforts.

• Supports critical system preventive and unplanned maintenance work.

• Provide insights into the creation and execution of 5-year capital and expense plans for the efficient operation of individual location facility needs. Responsibilities include providing monthly financial forecasting inputs during the forecast process along with variance explanations.

• Represents CREWS on local business continuation teams by serving as backup evacuation team member, situation manager, and/or situation management team backup.

• Liaises with safety team on tactical safety issues and supports resolution.

• Responsible for the completion of EPA Energy Star and LEED inputs. Supports enterprise tactical sustainability initiatives (i.e., Earth Day, recycling, disposal, EPA Energy Star and LEED, etc.).

• Serves as backup to FM Ops Director for raised issues.

• Participates in occupancy and planning initiatives to include space utilization, moves, adds, and changes.

• Monitors supplier performance by ensuring supplier financial spend is aligned with USAA approved operating plans and evaluating supplier performance on a monthly basis using the approved scoring methodology.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a facility and/or property management environment.

• Demonstrated experience in technical building operations

• Demonstrated customer relationship skills to include active listening, adaptability, attention to detail, dependability, conflict resolution, responsiveness, and timeliness related to meeting employee/business needs.

• Proficient understanding of Corporate Real Estate and Workplace Services business operations to include maintenance of mechanical, electrical, and plumbing facility operations and services.

• Effective written and verbal communication skills.

• Ability to travel 15-30% of the year to distributed sites.

What sets you apart:

• Corporate Real Estate and Workplace Services experience in a financial services company

• Exceptional problem-solving skills and ability to collaborate with executive management across functional business areas to design solutions for building operations.

• Ability to cultivate and maintain strong, collaborative relationships with diverse stakeholders by navigating varying personalities and perspectives with empathy, adaptability, and effective communication.

• MCR, FMP, and/or PMP certification.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $106,650.00 - $191,970.00 .

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.