Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

• Respond to incoming support requests in a timely and courteous manner.

• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

• Document and track all support requests in a helpdesk ticketing system.

• Escalate complex issues to higher-level support staff as needed.

• Install, configure, and maintain software applications and operating systems.

• Perform regular maintenance tasks on hardware and software systems.

• Provide end-user training on software applications and systems.

• Communicate technical information to non-technical users in a clear and concise manner.

• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

• Other duties as assigned.

Education, Licensure & Certifications:

• Bachelor's degree in computer science or related field preferred.

• CompTIA A+ certification or equivalent experience required.

Experience:

• 2+ years experience working in a helpdesk or technical support role.

• Tier 2 experience preferred.

Benefits

If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.