Job Summary:

Staff Management:

• Supervise and oversee personal training staff and fitness floor staff, ensuring a high level of service and professionalism. Provide ongoing training, support, and performance evaluations to enhance team effectiveness.

• Ensure HR guidelines and policies are executed including but not limited to hiring protocols, disciplinary actions, attendance, time off and evaluations.

• Create and enforce job responsibilities for all shifts to aide in the cleanliness and prime operating status of all equipment.

• Conduct regular staff meetings to create a positive work environment and to alert staff to facility updates, programs and events.

• Set and enforce appropriate attendance policies and procedures related to the fitness center for floor staff and personal trainers.

• Manage budget expenses related to the fitness floor and personal training depts.

• Manage payroll for floor staff and personal trainers via ADP and follow financial dept. deadlines related to payroll processing.

  Scheduling:

• Develop and manage schedules for personal trainers and fitness floor staff to ensure optimal coverage and member satisfaction utilizing TEAMS and encouraging proper use of the application.

• Provide emergency floor coverage during operating hours due to employee absences, business traffic or other needs as they arise.

  Marketing:

• In conjunction with the JCC marketing team, ensure that assets related to fitness and personal training are current, promoted and appropriately highlighted in all appropriate agency advertising platforms including but not limited to the JCC Website, social media platforms, publications and community partners.

• Follow marketing depts. guidelines for asset creation timelines to ensure appropriate advertising and recruitment of all programs and events related to the fitness center and personal training business.

  Personal Training and New Client Orientation:

• Maintain a small number (3-5) personal training sessions per week as part of client growth and optics.

• Conduct and/or assign new client orientations via Kickstarter program, providing an overview of facility offerings, fitness programs, and equipment usage to promote a positive and welcoming environment.

• Assign Kickstarter clients who express interest in personal training with the appropriate staff member and conduct regular client feedback inquiries as it relates to customer experience. Feedback should include member satisfaction surveys, follow-up emails and phone calls.

• Set monthly goals for personal trainers to allow for continued growth of the personal training revenue.

• Track statistics related to personal training such as unique clients, total numbers of training in each category, cancellations, customer feedback, purchases, unused sessions, trainer success and submit quarterly reports.

  Equipment Maintenance:

• Ensure all fitness equipment is well-maintained, regularly inspected, and promptly repaired. Collaborate with maintenance staff to address any facility-related issues.

• Work with various facility vendors to ensure facility and equipment is maintained effectively.

• Create and utilize facility maintenance duties for staff to ensure a daily safety check operation.

• Ensure equipment that is down for service is appropriately deactivated and clearly marked for the membership.

  Event Organization:

• Plan, coordinate, and execute a variety of special events including wellness fairs, 5K runs, fitness competitions, kids and adult triathlons, and specialty fitness classes to engage and inspire members.

• Attend and provide support to various agency special events and fundraising initiatives

  Member Engagement:

• Foster a community atmosphere by encouraging member participation in programs and events.

• Lead fitness team by example, create relationships, be present on the fitness floor, encourage and lead the team in the art of conversations.

• Address member inquiries and concerns promptly to maintain a high level of satisfaction.

• Ensure exceptional member relationships with the fitness floor and personal training team throughout the department.

  Budget Management:

• Assist the fitness director in the development and management of the fitness center budget, including expenses related to staff, equipment, and events.

  Safety and Compliance:

• Ensure that all fitness center operations comply with safety regulations and organizational policies, creating a safe and healthy environment for staff and members.

• Ensure all staff certifications are current

• Provide professional development for fitness center employees (safety training etc.)

• Conduct regular safety checks of all fitness center equipment and record details

Required Licenses/ Certificates/Registrations:

• Nationally recognized Personal Training Certification (NASM or other approved accredited certification)

Required Education & Experience:

• Bachelor’s degree in Exercise Science, Sports Management, or a related field preferred.

• Minimum of 3-5 years of experience in fitness facility operations or management.

• Strong leadership and team-building skills.

• Excellent organizational and time-management abilities.

• Proven experience in event planning and execution.

• Knowledge of fitness industry trends and best practices.

• CPR/AED certification is preferred.

• Strong interpersonal and communication skills.

Additional Technical Requirements:

• Advanced Level PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, and Microsoft Outlook.

• CRM knowledge (Daxko Operations, Salesforce etc.)

• Ability to perform work that is routine and strong attention to details

• Knowledge of systems and functionality.

• Ability to work in cross-functional teams.

• Excellent project management, customer service, organization, and time management skills.

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.

The Federation participates in the E-Verify program.

The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or accommodation due to a disability, you may contact us via the link on this posting. EOE