Associate Director of Student Support Services-INTERNAL SEARCH

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD).

Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place---the knowledge that comes from the land.

Job Summary:

We are currently seeking skilled and team-oriented applicants for the following position:

Reporting to the Director for Student Accommodations & Support Services (SASS ), the Associate Director for Support Services connects students with essential wrap-around care and services. Helping students navigate accommodations, university processes, TIX support, basic needs support, academic resources, this position is a primary leader in assessing and supporting students experiencing life issues and barriers to success. SASS is a team dedicated to supporting students with the goal of increasing student success and retention. The Associate Director for Student Support Services must be able to guide multiple complex student cases on a concurrent basis, communicate effectively with a myriad of constituencies, prepare sensitive, high-level reports, correspondence, and briefing materials, and function autonomously with significant discretion in a dynamic environment. The position regularly deals with students in crisis and sensitive matters and is a key supervisor, case manager, communicator, educator, and advocate for students. The Associate Director is tasked with helping create and support an inclusive and equitable learning community at EWU for all students who need support services and a secondary point of contact for Student Accommodations and Support Services (SASS ). The Associate Director will work closely with the Director and Senior Director to ensure students receive the accommodations and support services they need by working collaboratively with campus stakeholders, particularly departments/units integral to Eagle Care, EWU's coordinated care network. The Associate Director is respon