Description

Chautauqua Institution owns and operates the Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant, and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.

About Your Compensation

Compensation for this position starts at 17.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $20.00/Hour.

About Your Work Day

• Complete end-of-day processes and post the daily final numbers for the Athenaeum Hotel.

• Operate computers with accounting software to record, summarize, and analyze financial information.

• Receive, audit, and record monies, credit/gift card transactions, and cash or POS Sales.

• Debit, credit, and total accounts in Excel while checking for mathematical accuracy. Reconcile and report discrepancies.

• Compile statistical, financial, accounting, or auditing reports and tables pertaining to cash receipts, expenditures, accounts payable and receivable, and profits and losses.

• Follow proper cash and credit card handling procedures. Accurately complete paperwork and cash-out procedures.

• Demonstrate a thorough understanding of technology solutions used at the front desk.

• Provide overnight guests with excellent customer service while taking reservations, answering questions, and completing check-in/out procedures in an accurate and timely manner.

• Address guest requests and concerns immediately and always with a professional attitude.

• Answer and transfer all incoming telephone calls using proper telephone etiquette.

• Provide safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.

About the Referral Program

Chautauqua Institution’s Referral Bonus Program (https://www.chq.org/wp-content/uploads/2022/03/Referral-Bonus-Program-3-8-22.pdf) is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Schedules are eight-hour shift with a start time 11p.m. for a total of 24-40 hours per week.  The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full-time/seasonal or part-time/seasonal).  Scheduled hours may include evenings, weekends, and holidays based on business needs.  Part-time work is available pre/post the summer season (mid-April to late-October). 

About Living on the Grounds

Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.

About Chautauqua Institution

Chautauqua Institution (https://www.chq.org/) is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.

Our Commitment to IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) (https://www.chq.org/about/idea/) as a priority in our strategic plan, 150 Forward (https://150fwd.chq.org/) . One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Qualifications

Skills

Preferred

• Customer Service: Intermediate

• Accounting: Intermediate

Behaviors

Preferred

• Functional Expert: Considered a thought leader on a subject

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Job Security: Inspired to perform well by the knowledge that your job is safe

Experience

Preferred

• 1-3 year: Combined hotel and accounting experience.