Specialty/Competency: Operations

Industry/Sector: Health Services

Time Type: Full time

Travel Requirements: Up to 60%

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.

• Act to resolve issues which prevent the team working effectively.

• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

• Analyse complex ideas or proposals and build a range of meaningful recommendations.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Address sub-standard work or work that does not meet firm's/client's expectations.

• Use data and insights to inform conclusions and support decision-making.

• Develop a point of view on key global trends, and how they impact clients.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

• Simplify complex messages, highlighting and summarising key points.

• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Degree Preferred:

Master of Public Health

Preferred Fields of Study:

Health Administration,Management Information Systems,Public Health

Certification(s) Preferred:

Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart)

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:

• Having healthcare provider or related consulting experience preferred;

• Understanding of healthcare provider industry operations, terminology, payment systems and environment;

• Conducting comprehensive assessments of client ambulatory operations (e.g., contact centers, scheduling, triage, referral management, network management), including workflows, technical capabilities, staffing models and patient flow;

• Identifying opportunities for process improvement and workflow optimization within ambulatory settings, utilizing data analysis and benchmarking to drive informed decisions;

• Developing financial models including contribution margin impact of growth opportunities, future state staffing models and investment costs;

• Developing key performance indicators (KPIs) and metrics to monitor the effectiveness of operational changes, providing ongoing support and guidance to sustain improvements;

• Implement new processes, procedures, and technologies including change management initiatives to drive adoption;

• Collaborating with cross-functional teams, including executives, clinicians, administrators, IT specialists, and other stakeholders, to achieve collective goals and objectives;

• Managing client engagements, ensuring timely delivery of milestones and objectives within scope and budget constraints;

• Preparing comprehensive and high-quality reports, presentations, and documentation to communicate findings, recommendations, and project outcomes to clients and internal stakeholders;

• Developing and coach teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;

• Possessing an in-depth knowledge of Epic functionalities, decision trees, provider templates, referral order information, scheduling appointments, visit types/blocks, and hospital service line/specialty operations;

• Understanding of clinical and ambulatory workflows within healthcare settings;

• Possessing excellent communication skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization;

• Possessing strong analytical and problem-solving abilities, with a keen attention to detail; and,

• Possessing the ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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