The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)

(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Configure, enhance and operate the enterprise network infrastructure, utilize diagnostic tools, automation, and recovery systems using standard or proprietary scripting and utilities. Responsible for complex analysis and resolution of escalated problems within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide Tier III level support for network issues that come through the customer support center.

• Provide 24x7 on-call availability for supported infrastructure.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for network issues.

• Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Document all relevant end-user interactions and steps taken to resolve incidents.

• Has frequent contact with end-users.

• Take direction from senior engineers to perform configuration and troubleshooting of installed networking systems.

• Work with other IT teams to support the changes to configure and enable the necessary solutions including security, logging, monitoring.

• Perform pre-integration and production tests to ensure high quality implementations.

• Communicate project status, dependencies, and requirements to management.

• Stay current on changes in the networking technology space including L1 transports, software defined networking, configuration and deployment technologies including virtual machines and containers.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or an equivalent combination of education and work experience.

• Understanding of application development and/or support and coding.

• Foundational knowledge of business concepts and terms.

• Effective verbal and written communication skills for the purpose of providing basic information about application release and deployment.

Preferred Qualifications:

• Banking or financial services experience.

• Knowledge of the following: Cisco Networks, ACI, SDWAN, BGP, OSPF. Knowledge of one or more of the following: SDWAN, VXLAN, F5, AWS, Postman, Ansible

• A grounded understanding of applied enterprise network technology

• Knowledge of data flow, tcp/udp, mainframe/client server systems, OSI, problem analysis, and system tuning

• Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/synthesizing information to resolve problems with moderate supervision.

• Familiarity with Dev Ops technologies

• Working knowledge of collaboration tools such as Slack, Webex, Microsoft Teams, Visio, MS Office suite

• Ability to self-manage time.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)