100,000-110,000 per year DOE | Charlotte, NC, USA | Salary | Full Time

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities:

• Managing Mail Operations - Overseeing the receipt, sorting, and delivery of incoming and outgoing mail, including interoffice correspondence and packages.

• Supervising Staff - Hiring, training, disciplining and managing mailroom employees, setting performance expectations, and ensuring adherence to company policies.

• Coordinating with Postal and Courier Services - Establishing relationships with USPS, FedEx, UPS, and other delivery providers to ensure timely and cost-effective mailing solutions.

• Maintaining Equipment and Supplies - Overseeing the maintenance and procurement of mailing equipment such as postage meters, scanners, and sorting machines.

• Implementing Process Improvements - Identifying ways to improve efficiency, reduce costs, and streamline mail operations through automation and better workflow management.

• Handling Special Mailings - Coordinating bulk mailings, direct mail campaigns, or confidential deliveries as needed.

• Prepares employee appraisals and evaluates employee performance.

• Interviews candidates for open positions.

• Must be able to perform the work of those whom they oversee.

• Ability to demonstrate a high level of problem solving skills.

• Ability to deal with difficult or irate customer periodically.

• Maintain, review and update site Operations Manual.

• Maintain centralized employee database for mail processing, production reporting and tracking of deliveries and pick-ups.

• Collect data for reports and prepare monthly reports.

• Resolves staff interpersonal conflicts.

• Monitor staff at all locations to ensure all work is completed in a timely and accurate manner

• Interface with the client contact daily and attend meetings as required.

• Responsible for preparing weekly payroll

• Ensure all site SLA's are being met

• Keeps Operations Manager informed of operational efficiencies and potential problems.

• Required to work overtime on occasion

• Ability to travel to client sites when required

• Other Duties as assigned.

Qualifications:

• Bachelors degree or 10+ years of managerial experience

• 5+ years of mail industry experience

• Proven experience in customer relationship management in the mailing or logistics industry.

• Account management skills - ability to manage multiple client sites, resolve issues, and maintain relationships.

• Excellent communication and presentation skills - ability to communicate effectively with clients, stakeholders, and internal teams.

• Excellent administration skills

• Excellent communication and presentation skills - ability to communicate effectively with clients, stakeholders, and internal teams.

• Proficiency in software tools such as Microsoft Office (Excel, Word, Outlook, PowerPoint),

• Knowledge of US Postal, 3rd party shipping and other shipping software as needed.

• Able to set priorities and motivate others.

• Ability to lift up to 50 pounds.

• Must be flexible to adapt to changes and multi-task.

• Able to nurture and foster team work from subordinates and client.