Description We are offering a permanent employment opportunity for a Customer Service Representative in Charlotte, North Carolina, 28273, United States. In this role, you will be responsible for addressing and resolving customer inquiries and issues, managing complex inquiries, and providing mentorship to Level 1 staff. You will also interact with customers through various channels, ensuring their needs are met professionally and efficiently.

Responsibilities:

• Respond and address customer inquiries through phone, email, chat, or other communication channels.

• Manage and resolve escalated customer issues requiring a deeper level of expertise.

• Provide accurate and comprehensive responses to complex questions regarding our products, services, or technical issues.

• Follow up on customer issues to ensure they are resolved to their satisfaction.

• Collaborate closely with production and warehouse teams, providing guidance to meet customers' requirements.

• Liaise with procurement and logistics departments to communicate the most recent information to our customers.

• Mentor and support Level 1 staff in handling routine customer interactions.

• Represent the voice of the customer internally.

• Use your excellent verbal and written communication skills to handle complex interactions professionally.

• Leverage your skills in 'Answering Inbound Calls', 'Call Center Customer Service', 'Customer Service', 'Data Entry', 'Email Correspondence', 'Inbound Outbound Calls', 'Microsoft Excel', 'Microsoft Word', 'Order Entry', 'Schedule Appointments', 'NetSuite', 'Netsuite CRM', 'Purchase Orders', 'Pivot Table', 'Power Pivot', 'VLOOKUP', 'Forecast Activities', 'Forecasting', 'Inventory forecasting', 'Monthly Forecasts', 'Analyst relations' to enhance your performance. Requirements • Proficiency in answering inbound calls and handling both inbound and outbound calls effectively.

• Solid experience in call center customer service.

• Excellent customer service skills with a customer-first mindset.

• Ability to perform data entry tasks with high level of accuracy.

• Competence in email correspondence, demonstrating effective written communication skills.

• Proficiency in Microsoft Excel and Microsoft Word.

• Experience in order entry, ensuring accuracy and timeliness.

• Ability to schedule appointments efficiently and accurately.

• Familiarity with NetSuite and Netsuite CRM for managing customer interactions.

• Experience in handling purchase orders.

• Knowledge of using pivot table, power pivot, and VLOOKUP in Excel.

• Experience in forecast activities and forecasting.

• Familiarity with inventory forecasting, capable of managing and predicting future inventory needs.

• Experience in preparing monthly forecasts.

• Strong ability to manage analyst relations effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .