Position Number: 001216

Department: Dean of Students (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Appropriately triage concerns, clarify inquiries and provide accurate information, assistance or referrals both internal and external referrals.

• Responsible for case management of absence verification requests, including reviewing documentation and communicating with students and faculty.

• Maintain basic knowledge of appropriate institutional policies and procedures.

• Assist students in crisis by providing information related to campus resources and academic accommodations.

• Maintain basic knowledge of resources available through campus partners, including Housing and Residence Life, Registrar’s Office, Counseling Center, Student Health Center, Center for Wellness Promotions, Financial Aid, Students Accounts, Residency Determination Office. etc.

• Provide factual information or procedural information on: full or partial withdrawal and appeal processes, absence verification process, student emergency fund requests, emergency housing requests and Swipe Out Hunger program.

• Draft letters to faculty advocating for students in crisis.

• Maintain and update department webpage.

• Access and utilize Maxient database to look up information and create cases related to absence verification requests, full or partial withdrawal requests and student emergency fund requests..

• Compose and disseminate email correspondence for a variety of purposes without review.

• Compile information for reports or mailings.

• Copy and collate documents upon request.

• Make room reservations for campus events and meetings.

• Handle details of recruiting, interviewing, and corresponding with candidates for processional staff vacancies.

• Maintain calendars of staff in the Office of Student Assistance and Support Services.

• Research staff travel requests for local and national conferences as well as visitors/speakers to UNC Charlotte.

• Manage the Office of Student Assistance and Support Services general email account by checking emails daily from students, faculty, staff etc, forwarding emails to appropriate staff and responding to requests, concerns, issues or complaints and to determine the best course of action.

• Manage access to administrators by screening calls and visitors to determine the appropriate course of action.

• Identify underlying root of customer problems when they are poorly communicated.

• Demonstrate a collaborative attitude when interacting with other team members to direct and complete administrative tasks.

• Respond calmly and use interpersonal skills with customers under stress or expressing displeasure.

• Office management in the absence or unavailability of staff in the Office of Student Assistance and Support Services to direct a student to another Dean of Students staff member or another department.

• Submit facilities request, inventory, and media forms to other units to initiate an action.

• Design and modify filing systems for work efficiency.

Minimum Experience / Education:

Required Minimum Qualifications:

Graduation from high school; or an equivalent combination of education and experience.

University Preferred Qualifications:

Graduation from high school, or completion of its equivalency, and two years of office/clerical work experience; or an equivalent combination of training/experience.

Preferred Education Skills and Experience:

• Bachelor’s degree from an accredited college or university.

• One to two years of responsible administrative/office management experience.

• Demonstrated experience with the following technology systems: Gmail, Google Calendar, Banner, Microsoft Office Suite, Adobe Acrobat Suite, Maxient Student Conduct Database and OrgSync.

• Experience working in Higher Education.

• Experience working with sensitive and confidential records/information.

• Experience working in the field of customer service.

• Experience and ability to manage multiple projects and deadlines.

• Ability to multi-task and work in a fast-paced environment.

• Ability to be flexible and adaptable to a changing campus environment.

• Excellent oral and written communication skills with strong attention to details.