It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex Content services projects, focusing on our flagship products, Mobius and Cypress. These solutions enable organizations to efficiently manage enterprise content, automate governance, and ensure compliance with industry regulations. In this role, you will coordinate multi-functional, multi-vendor project teams, often spanning multiple regions, to meet aggressive but achievable deadlines while driving meaningful customer outcomes.

A strong technical background in Enterprise Content Management (ECM), automated document governance, regulatory compliance, and multi-channel document delivery is key. You will leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers' business goals. Many of these projects will involve modernizing legacy Content systems, migrating workloads to cloud or hybrid architectures, and integrating AI-enhanced automation for smarter Content management.

Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, maintaining transparency, accountability, and clear communication. You will also work closely with customers across industries such as financial services, healthcare, and government, ensuring solutions address complex Content governance, security, and compliance challenges.

As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices, streamline modernization efforts, and accelerate time to value. Ultimately, you will play a pivotal role in delivering high-value Content management solutions that improve operational efficiency through application modernization to govern business-critical content.

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex Content services projects, focusing on our flagship products, Mobius and Cypress. These solutions enable organizations to efficiently manage enterprise content, automate governance, and ensure compliance with industry regulations. In this role, you will coordinate multi-functional, multi-vendor project teams, often spanning multiple regions, to meet aggressive but achievable deadlines while driving meaningful customer outcomes.

A strong technical background in Enterprise Content Management (ECM), automated document governance, regulatory compliance, and multi-channel document delivery is key. You will leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers' business goals. Many of these projects will involve modernizing legacy Content systems, migrating workloads to cloud or hybrid architectures, and integrating AI-enhanced automation for smarter Content management.

Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, maintaining transparency, accountability, and clear communication. You will also work closely with customers across industries such as financial services, healthcare, and government, ensuring solutions address complex Content governance, security, and compliance challenges.

As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices, streamline modernization efforts, and accelerate time to value. Ultimately, you will play a pivotal role in delivering high-value Content management solutions that improve operational efficiency through application modernization to govern business-critical content.

Key Responsibilities

Project Delivery Excellence & Customer Experience

• Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.

• Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables.

• Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.

• Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.

• Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love.

• Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

• Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.

• Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.

• Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines.

• Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

• Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives.

• Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

• Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery.

• Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness.

• Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and accelerate time-to-value.

• Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status.

• Participate in and drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes.

Team Leadership & Development

• Lead project teams of internal and external resources, setting and clarifying expectations, assigning responsibilities, and ensuring cohesive team dynamics.

• Provide performance input on project contributors, offering constructive feedback and support to promote accountability, collaboration, and high-quality results.

• Foster an environment of proactive problem-solving, open communication, and mutual respect, promptly resolving conflicts and enabling teams to stay focused on project goals.

• Set the standard for professionalism and excellence by modeling diligent planning, effective communication, and a results-oriented mindset.

• Capture, analyze, and share insights from each project phase to refine best practices, drive process enhancements, and foster a high-performance environment where teams continually adapt and excel, in collaboration with Excellence Enablement.

Cross-Functional Collaboration

• Collaborate extensively with other Solutioning, Delivery Engineering, Sales, Product Engineering, and other internal teams to align project scope, schedules, and resources, ensuring solutions meet customer needs.

• Manage relationships at multiple levels within client organizations, from technical teams to executive sponsors, to maintain a cohesive and productive engagement.

• Facilitate seamless transitions between project phases, ensuring that deliverables, timelines, and accountabilities are clearly handed off without disrupting customer operations.

• Communicate consistently and transparently with all stakeholders on project objectives, milestones, and potential risks, reinforcing trust and partnership.

• Demonstrate deep technical and domain expertise, through experience, guiding each project’s modernization approach to deliver lasting business value for our customers.

Requirements

Education & Certifications

• Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience.

• Project management certification preferred (e.g., PMP, PgMP, PRINCE2, CSM).

• Additional certifications in Agile methodologies are beneficial.

Experience

• 8+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).

• Experience leading customers with mainframe and legacy modernization initiatives.

• Knowledge of major cloud provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker, Kubernetes

• Experience with Enterprise Content Management (ECM) solutions for mainframe environments, including document storage, retrieval, and governance.

• Familiarity with regulatory compliance and high-volume document processing in industries such as financial services, healthcare, or government.

• Knowledge of modernization strategies for legacy Content systems, including cloud migrations, hybrid architectures, and AI-driven automation.

• Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.

• Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.

• Committed to Rocket’s core values of empathy, humanity, trust and love

Skills & Competencies

Leadership and Collaboration

• Executive-level communication skills.

• Advanced coaching and mentoring abilities.

• Transformational leadership with a focus on operational excellence.

• Expertise in cross-functional collaboration and stakeholder management.

Project Delivery and Strategy

• Resource optimization and portfolio management.

• Advanced project planning and risk management.

• Process improvement and change management expertise.

• Focus on accelerating time-to-value through efficient delivery.

Financial and Operational Acumen

• Strong understanding of revenue recognition principles.

• Experience in financial management, budgeting, and performance monitoring.

• Ability to analyze and address complex operational challenges.

Collaboration Network

• CSE Functional Leadership Team

• Sales and Pre-Sales teams

• Support & Product Development

• Customer Success

• Customer stakeholders

Communication Requirements

• Maintain regular communication with the management of the CSE PMO, cross-functional teams, and Functional Leadership

• Provide ad-hoc updates on critical project milestones and revenue recognition status.

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

The base salary range for this role is $116,933.00 - $146,166.50 /year. Exact compensation may vary based on skills, experience, and location.

.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.