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AAA Mid Atlantic Retail Store Manager in Charleston, United States

Want to join a great organization? AAA Club Alliance is looking for you!

We are looking for a results driven Retail Manager who is excited to enhance the customer experience by leading our associates to success and promoting our Shared Values culture. More specifically:

  • A passion for people development with a focus on fostering a culture of sales, customer service, and teamwork.

  • A desire to effectuate change through the use of data analytics and an ability to communicate the data to upper management and your team through meetings and coaching sessions.

  • Organizational and time management skills to effectively prioritize the needs of the store and our customers to ensure a high quality associate and customer experience.

    At AAA, your success is our success. What we offer:

  • A competitive salary starting at $52,000/year depending on experience

  • Quarterly bonus plan eligibility

  • Comprehensive health benefits package

  • Up to 3 weeks of paid time accrued during the first year

  • 401(K) plan with company match

  • Tuition reimbursement

  • Paid time off to volunteer

  • Complimentary AAA Premier level membership

    As a Retail Store Manager, you will:

  • Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards.

  • Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.

  • Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.

  • Oversee the day to day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.

  • Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.

  • Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.

  • Identify and develop external relationships within the community to generate business and enhance the AAA image within the community.

  • Coordinate with Travel Services and/or Distribution Marketing to coordinate promotional events.

  • Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.

  • Participate on special project teams and represent the store, district, or region on company-wide committees or work groups.

    What you can provide AAA:

  • Bachelor’s Degree or equivalent.

  • Five (5) to six (6) years of business experience which includes at least two (2) – three (3) years of supervisory experience. Background in Human Resources functions is not required but is a plus.

  • Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet based computer programs.

  • Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position.

  • Must pass state requirements for Tag and Title processing applicable states.

    AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Management

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page (http://www.AAAClubAlliance.jobs) to follow us on LinkedIn (https://www.linkedin.com/company/aaa-club-alliance/) , Twitter (https://twitter.com/WorkwithAAA) , and Facebook (https://m.facebook.com/AAAMidAtlantic/) , and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.

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