[IT Service Desk Team Lead* (2nd Shift) *[Posting Details]{arial=""}]{arial=""}*

POSTING INFORMATION

Internal Title

IT Service Desk Team Lead* (2nd Shift)

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

6

Level

3

Department

IT Support Services

Job Purpose

The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours. This position plays a key role in managing a team of permanent and student technicians who deliver extensive and intricate hardware and software support to faculty, staff, and students across the College of Charleston campus. Additionally, the Team Lead provides expert-level, hands-on support for hardware and software issues as required.

Minimum Requirements

A bachelor's degree and relevant experience are required. Alternatively, relevant experience may substitute for the degree on a year-for-year basis. Preferred qualifications include certifications in Dell and Mac systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Exceptional written and verbal communication skills are essential. A thorough understanding of contact center-based support and ticketing systems within a team environment is required. The ability to analyze data and develop solutions for complex computing issues is also necessary. Prior supervisory experience is preferred.

Additional Comments Regarding Position

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