Dispatcher/Customer Service Representative

Posting Details

POSTING INFORMATION

Internal Title

Dispatcher/Customer Service Representative

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

4

Level

5

Department

Carpenter Shop

Job Purpose

Under limited supervision, this senior customer service representative receives, responds, dispatches and enters maintenance requests received via telephone, email, or fax into computerized work order program. Promptly directs emergency work orders appropriately utilizing various forms of communication equipment. Performs administrative support duties for assigned shops and completes work orders by ensuring all billing and maintenance information is entered into computerized work order program. Serves as customer satisfaction and quality control technician. Surveys recent work order requesters to determine customer satisfaction level and compiles reports. Informs maintenance control manager immediately when customer expresses concern over work quality or technician professionalism.

Minimum Requirements

A high school diploma and increasingly responsible administrative experience. A bachelor's degree may be substituted for the related work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Must have the ability to exercise patience, diplomacy, tact and have a helpful attitude. Must be able to collect and assemble information in a clear, concise manner and accurately communicate this information to others. Ability to manage a heavy workload with multiple deadlines and competing priorities is required. Must be detail oriented and possess strong organizational and interpersonal skills. Must be able to communicate effectively both orally and in writing.

Additional Comments Regarding Position

Must be able to work the hours of 7:00 a.m. to 3:30 p.m. or 9:00 a.m. to 5:30 p.m. Monday through Friday. Must be reliable in attendance. May be required to be on campus prior to and immediately following all emergencies such as hurricanes, floods, etc.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

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