ITSM Software Development Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The ITSM Software Development Engineer acts as a Business Consultant for ITSM Suites such as Remedy ARS or ServiceNow, assists Solution Architects with design and platform architecture. The ISTM Development Engineer is able to assess the business impact of specific technologies and proposed strategies and to identify and address technical or operational risks.

Position Responsibility:

• Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management (ITSM) Implementation for Incident, Problem, Change, Event, and Schedule Management, to include workflows, business rule customization, and scripting

• Proposes the shared data needs between the Configuration Management Database (CMDB), Asset Management, and Event Management / Integration and related ITSM/ITIL processes cross platform and unique provider contracts 

• Utilizes current ITIL best practices for CMDB procedures and provides input or feedback for continuous improvement 

• Plans for data ingestion and integration from different customer sources, makes design recommendations on that data, and works to reconcile data based on the chosen authoritative source

• ITSM Suite Service Portal Implementation and Customization

• Develops Service Portal widgets and capabilities

• Leverages UI policies, UI actions, and client scripts

• ITSM Suite Orchestration

• Develops Workflows

• Implements ITSM Suite users, groups, roles, and ACL management

• Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions

Required Qualifications:

• Must be able to obtain a TS/SCI Clearance with Polygraph

• A Bachelor’s Degree OR advanced degree in a related field

• A minimum of 10 years' technical experience

• Experience working on complex ITSM Suite projects where analysis of situations or data requires in-depth evaluation

• Excellent oral and written communication skills

• At least a minimal understanding of a scripting language (Java is preferred)

Required Certifications

• Security Desired Qualifications:

• ITSM Suite Administrator Certificate OR ability to secure it (Remedy ARS / Service Now)

• Strong technical background in Cloud Architecture

• Knowledge of at least one operating system: Linux, Unix, Windows

• Prior experience as an administrator or architect in any of the well-known operating systems is helpful

• Knowledge of networking protocols: TCP/IP, IP addresses, HTTP, DNS

• A high-level understanding of key security concepts, such as firewall design

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$94,400 - $198,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.