Overview

The Senior IT Support Technician will be responsible for general technical support for students, faculty and staff of the Touro University Long Island Campus. As part of Touro Long Island Campus IT team the Senior IT Support Technician will provide advanced technical consulting, incident management, and fulfill support service requests in the desktop computing and building infrastructure environment.

Responsibilities

• Be well-organized and demonstrate a meticulous attention to detail as well as the ability to adapt to and learn a broad range of services, applications, and technologies.

• Demonstrate strong verbal and written communication skills needed to document issues thoroughly as well as communicate effectively to make complex issues understandable to a variety of users.

• Remain self-motivated in order to work well both independently and as a team player to ensure resolution to all technical issues in a timely way.

• Demonstrate strong problem-solving abilities to prioritize multiple tasks and deadlines, take on action items as well as coordinate and track progress in an ever-changing environment.

• Have the ability to establish and maintain excellent rapport with individuals and/or departments through strong customer service and relationship building skills.

• Troubleshoot and resolve Level 1 issues with end users.

• Troubleshoot and triage Level 2/3 and escalates as needed.

• Utilizes the Information Technology Service Management tools to open track and monitor service requests

Qualifications

Education/Experience

• Bachelor's Degree in Information Technology or related field required.

• Minimum of 3-5 years related experience

Knowledge/Skills/Abilities

• Three (3) or more years’ experience and knowledge of Windows and Mac OSX operating systems.

• Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook

• Experience with Virtual meeting software, Zoom and/or Teams

• Basic understanding of Audio-Visual equipment.

• Basic Networking, Programming / SQL, Active Directory (Users and Computers), GPOs, DNS, DHCP, VMware and Microsoft 365 basic administration.

• Preferred: Bitdefender, FortiNAC, PDQ, and ServiceNow.

• Demonstrated proficiency in communication (written and verbal) required

• Customer service and team orientated required

• A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required

• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required

• Internet research

Working Conditions

• Extensive time sitting and standing

• Ability to lift 20 lbs.

Minimal travel.

Maximum Salary

USD $75,000.00/Yr.

Minimum Salary

USD $60,000.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.

Job Locations US-NY-Central Islip

ID 2024-11109

College TUNY - Touro Law Center

Position Type Full-Time

Schedule Shift Sunday-Fridays (varied schedule) 8:30-6:30 p.m.

Hours Per Week 36.5

Travel As needed

Category Information Technology

FLSA Status Exempt

Location : Country US