Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​ ​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

The Team Lead for Contract Bookings is tasked with distributing the workload and overseeing the progress of the individual transaction team to guarantee that all contract booking tasks are carried out efficiently and precisely. You will mentor a team in daily work performance, engage in resource development, and offer leadership. You will work closely with the Management Team to identify process improvement opportunities and support the entire team with training, policy adherence and comprehension, work instructions, and reporting to ensure consistent communication, updates, and departmental expectations.

Job Duties

• Oversee onboarding and training of new hires as well as training of new processes to current team members.

• Assign incoming tasks to team members and ensure they are completed timely, accurately and efficiently.

• Keep management informed of any significant events or concerns, assist in identifying, anticipating and addressing escalations.

• Manage, monitor and ensure timely completion of:

• Newly/renewed executed Master Equipment Service Agreements,

• Assist in quality control by reviewing contracts/transactions for errors as completed by Post Sales Coordinator,

• All Trade removal from Service Contracts,

• Obsolescence removal from Service Contracts.

• Collaborate with Contract Bookings management to establish efficient processes and drive continuous improvement and consistencies across the team.

• Serve as Department Liaison for Cross-Departmental initiatives and provide updates to the team.

• Support Contract Bookings Management Team with training and system integration and coordinate and report results on required system testing.

• Participate in meetings with management team to evaluate KPI results and suggest improvements to enhance the customer experience.

• Perform other duties as assigned.

Job Qualifications

Required:

• Bachelor’s degree in business administration or equivalent combination of education and experience.

• Advanced Microsoft Excel skills required.

• Excellent time management skills.

• Must be able to work independently, multitask and prioritize workload to meet demanding deadlines.

• Must be a detail-oriented team player, have strong interpersonal skills and the ability to collaborate with others.

• Excellent analytical and mathematical skills.

• Strong organizational and analytical skills.

• Effective written and verbal communication skills.

• A passion for improvement with the ability to execute.

Preferred:

• Knowledge of Microsoft applications (e.g. Word, PowerPoint, and Access) is desired.

• Reporting experience with Business Objects, SAP and Salesforce is a plus.

• Prior experience in service contract administration is preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Diversity Equity & Inclusion Initiatives including Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Customer Service