NBC Universal Global Client Specialist in Centennial, Colorado
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us!
The Technology and Operations team provides client services & order management to several organizations throughout NBCUniversal including Television Distribution, Universal Pictures Group and NBCU Global Networks. As part of the Technology Operations team, Global Client Operations serves as the liaison between various departments to fulfill content to all distribution outlets. The GCO Specialist will work closely with the various internal and external digital media groups, the 24x7 support team, the Media Operations Teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third-party clients.
Manage brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients.
Lead the operational rigor across the entire digital supply chain from inbound content deliv.ery to NBCU facilities to outbound deliveries to multiplatform partners.
Coordinate content procurement through internal or external parties.
Audit orders/grids, ensure correct versions planned & go-live dates met.
Acting as primary point of escalation for programming changes, content issues, content revisions and/or special requests.
Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms.
Managing metrics, tracking and reconciliation of deliveries to all distribution platforms.
Understanding of various workflows in order to escalate issues to the proper clients.
Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team.
Complete all other duties as assigned.
This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $60,000 - $66,000 (not bonus eligible).
BA/BS in a related field
2+ years’ experience in media or broadcast/entertainment operations
1+ years’ experience in digital media
2+ years’ experience in client/account management or project management
1+ year experience working with video distribution in a TV Broadcast environment
2+ years’ experience in enabling customer workflows and operations
Proficient with Microsoft Word, Excel, PowerPoint and process mapping tools (e.g. Visio)
Additional Job Requirements:
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
Must be willing to work in Centennial, CO or Englewood Cliffs, NJ.
Must have unrestricted work authorization to work in the US
Willingness and ability to work when a critical issue arises, supporting a 24/7/365 operation.
1+ year experience in a role demonstrating strong technical, quantitative, or analytical skills
Detail-oriented, clear thinking and adept at multi-tasking
Ability to multi-task and balance numerous priorities in a deadline-oriented environment
Possess strong interpersonal skills for interacting with senior leaders and global clients
A respectful team player, who follows rules and policy, has good communication skills while maintaining a positive attitude
Effectively flexible in approach, and responds well to pressure
Ability to handle multiple tasks and be project oriented
Must be willing and able to work on any shift including, overnights, swing, or weekend as needed
Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)
Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends
Proven track record of impeccable communication skills, both written and verbal with strong attention to detail
Experience interacting with clients, such as programming, post houses and producers
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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