Description

“We Push the Boundaries of Possibilities for our Communities .”

Overview of the Position Responsibilities : This position is responsible for the operation, planning and daily activities of the installation and repair functions including: management and development of supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

W hat You Will Do:

• Manage supervisors, technicians and partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements

• Responsible for the training and development of the department’s employees

• Manage quota and work schedules such that service and fulfillment standards are met

• Participate in prompt resolution of escalated work orders

• Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs

• Communicates effectively with customers, management, employees and installation and service partners (contractors)

• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines

• Assists in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies

• Works with managers, supervisors and employees to promote a positive attitude and good employee morale

• Maintains a professional appearance and appropriate behavior at all times

• Maintains good attendance

• All other duties as assigned

• Ability to manage supervisors and technicians

W hat You Will Need:

• High school diploma or GED required

• Bachelor’s degree in electronics, business, computer science or related field preferred

• 4-5 years of experience in the telecommunications industry and a minimum of two years of experience managing exempt and non-exempt employees – or equivalent combination of experience, training and education

• Word processing, spreadsheets, Internet software, E-mail, Database software.

• Regularly required to talk and hear

• Frequently required to sit, stand, bend at the knees and waist, and walk

• Required to use hands to type, handle objects and paperwork

• Required to reach and hold on to items at chest level or reach above the shoulder

• Required to use close vision and be able to focus

• The employee is occasionally required to lift up to 50 pounds

• The vision requirements include: close vision and ability to adjust focus

• The employee must have the ability to work various hours, including nights, weekends and holidays if needed

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility

• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

• Professional Development With an Emphasis on Internal Promotion

• Employee Discounts on Bluepeak Services, Including Internet

• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)