Job Family: Customer Services

Req ID: 424330

Who We Are:

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

What You Can Expect:

As a part of the Client Service Center (CSC), the Consultant is responsible for delivering professional services to clients. You will be responsible for working directly with clients (either on site or virtually), to drive the implementation process and empower clients to quickly make use of their Brightly products. A day in the life of this role will include interviewing supervisors to identify operational needs of the software, configuring and importing data into the application as needed, training end users on using the application and supporting clients as they go-live. You will collaborate with the Engagement and Implementation teams by providing documentation of services provided, as well as outlining any outstanding Implementation needs.

What you’ll be doing:

• Traveling to client locations to consult, implement, train and support users (Up to 50% domestic travel)

• Consulting clients virtually on software configuration

• Providing feedback and input on client-industry and CMMS/EAM best practices

• Leveraging existing client data and processes to effectively implement Brightly’s software

• Collaborating with other CSC teams to ensure clients receive outstanding service

• Providing succinct handoff documentation and prescribe necessary follow-up activities for clients’ implementation needs. Correctly document and communicate activities and results both internally and externally.

• Relaying critical client and market needs to the Product Management team, to guide decision making in our Agile Development Cycle

• Promptly engaging project coordinators and other Brightly stakeholders when implementation projects stall

• Continuously seeking new knowledge and development within Brightly products, client industry, processes, and professional skills.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

You'll benefit from:

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $72,380 - $124,080 and the incentive target is 15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

What you need to have:

• Bachelor’s degree with 1+ year of work-related experience, OR 5 years related consulting or software implementation experience in lieu of a degree

• Experience using or implementing CMMS or EAM software

• Prior experience in the public sector especially in facilities, maintenance, or public works

• High comfort level presenting to and interacting with clients at all organizational levels

• Excellent oral, verbal, and written communication

• Must demonstrate advanced capabilities in Microsoft Excel, proficiency in MS Office suite

• Adaptability to change within a fast-paced environment in a growth-oriented company

• A continuous improvement attitude, focusing on individual development as well as the team and the company

What makes you Stand Out:

• Knowledgeable about ArcGIS data, layers, and maps

The Brightly cultur e

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.

Bring your curiosity and creativity and help us craft tomorrow!

#brightly

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

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