Description

Robert Half is seeking a motivated and knowledgeable Desktop Support Administrator for an onsite, 6-month contract-to-hire opportunity. The ideal candidate will possess 2+ years of hands-on experience working in a Windows and/or Mac environment, supporting end users, troubleshooting issues, and ensuring the seamless operation of IT infrastructure. This role is perfect for professionals looking to grow within a dynamic team and organization post-contract.

Responsibilities:

• Provide Tier 1 and Tier 2 support for end-user hardware and software issues in both Windows and Mac environments.

• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.

• Troubleshoot and resolve software, network, and hardware issues efficiently.

• Manage user accounts, permissions, and access using tools like Active Directory (Windows) and Jamf (MacOS) as needed.

• Ensure security compliance by maintaining systems, applying updates, and managing antivirus/endpoint protection tools.

• Assist with system imaging, deployment, and upgrades across organizational devices.

• Support office peripherals such as printers, scanners, and audiovisual equipment.

• Collaborate with other IT team members to implement best practices and optimize system performance.

• Document procedures, tickets, and resolutions to improve operational workflows.

• Communicate effectively with internal stakeholders, ensuring excellent customer service and user satisfaction.

  Requirements

• 2+ years of experience providing desktop support in a Windows and/or Mac computing environment.

• Proficiency with Windows 10/11 and macOS operating systems.

• Basic knowledge of Active Directory, Office 365, networking (DNS, DHCP, TCP/IP), and troubleshooting tools.

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and documentation practices.

• Excellent problem-solving skills and a proactive approach to handling technical challenges.

• Strong organizational and time-management ability in a fast-paced environment.

• Exceptional communication and customer service skills.

• Industry certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator Certification, Jamf 200) are a plus.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .