Contract Customer Operations Specialist

Supply Chain Carlsbad, California

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Description

Fluidra is looking for a Contract Customer Operations Specialist to join our team in Carlsbad, CA.

WHAT YOU WILL CONTRIBUTE

The Customer Operations Specialist is responsible for ensuring seamless delivery of services to internal customers, handling customer inquiries, and maintaining efficient operational processes. This role requires a blend of strong customer service skills, attention to detail, and operational efficiency to support both internal teams. The Specialist plays a vital role in improving customer satisfaction and streamlining operational workflows. Additionally, you will:

• Provide exceptional customer service through phone, email, and chat channels.

• Address and resolve customer queries, issues, and complaints in a timely manner.

• Follow up on customer requests to ensure satisfaction and resolution.

• Process orders, cancellation, updates and split them based on Purchasing request.

• Ensure accurate data entry and maintenance of customer accounts.

• Coordinate with Purchasing to resolve any issues related to customer orders or accounts.

• Monitor and identify opportunities for improvement in operational processes.

• Suggest, implement, and support improvements to enhance the efficiency of customer service operations.

• Collaborate with internal teams to streamline workflow and reduce bottlenecks.

• Maintain detailed records of OPOR/OSOR, cleaning process.

• Generate reports on OPOR/OSOR issues, resolution timelines, and feedback.

• Assist in maintaining system accuracy.

• Work closely with other departments such as Purchasing, Planning, Customer service, Warehouse, logistics to ensure smooth Order management.

• Occasional overtime may be required to meet customer needs or operational demands.

  WHAT WE SEEK

• Previous experience in customer service, operations, or a related field.

• Strong communication and interpersonal skills, and ability to work alone and on a team

• Manage large amount of data and excellent Excell skills

• Ability to handle complex customer issues and resolve them efficiently.

• Strong organizational and multitasking abilities.

• Proficiency with customer service software and CRM systems

• Detail-oriented and adept at managing multiple priorities.

• Problem-solving mindset and a proactive approach to tasks.

• If possible Epicor MRP user if possible but is not a most

  EDUCATION

  High school diploma or equivalent; a degree in business, communications, or related field preferred.

  WHAT WE OFFER

  An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)

• Paid Holidays

• On-site self-service café / free gourmet coffee stations

• Company sponsored FUN events!

  WHO WE ARE

  Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands : Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

  Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

  Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

  Expected hourly rate is $25.00- $28.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.