Purpose:

Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.

Responsibilities:

• Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.

• Adheres to department procedures regarding the operation of all food service equipment.

• Communicates customer complaints and concerns effectively with other health care team members.

• Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.

• Serves patient meal tray using the designated department script, to include proper patient identification.

• Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures.

• Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.

• Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.

• Work permit required if under 18 years old.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran