Director IV Ambulatory Operations

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Mercy Hospital provides state-of-the-art healthcare to all its patients. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Director of Ambulatory Operations directs the overall operations for assigned 17 Regional Ambulatory locations throughout several counties to include budget development, clinical operations and patient access, employee management and non-staff productivity.

A caregiver in this position works Days, from 8:00am-5:00pm.

A caregiver who excels in this role will:

• Assist in the development of initiatives aligned with the Clinical institute and enterprise strategies.

• Support the application of Cleveland Clinic operating procedures and communicates with management to ensure understanding and compliance with policies/procedures.

• Direct the selection and placement of new employees, performance evaluations and corrective actions.

• Interpret and communicate policies/procedures and communicate relevant changes.

• Develop and manage departmental operating budgets and educational funding activities and monitor cost variances.

• Identify and lead key department cost management initiatives to achieve quantified results.

• Develop strong understanding and co-leads in the direction/monitoring of the revenue cycle for the department's professional billing and reimbursement and associated technical centers within department.

• Manage operational areas and identifies and drives improvement opportunities in key areas including, patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall Regional Ambulatory performance.

• Partner with community leaders to support wellness and ensure provided services are aligned with community needs.

• Collaborate with Clinical Institutes and Regional leadership in implementing strategic initiatives within the assigned Regional Ambulatory Operations locations including institute growth strategies, new practice acquisitions and marketing plans.

• Take responsibility for miscellaneous project work, Continuous Improvement initiatives, all aspects of building operations, and Financial Accountability to include (FTEs, OT, Staffing, various reporting budgets, finances, etc.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business, Health Care Administration or related Field.

• Five years of progressively responsible related work experience, including supervisory experience.

• Excellent analytical, verbal, and written communication skills.

Preferred qualifications for the ideal future caregiver include:

• A Master's Degree preferred and may substitute two years of the experience requirement.

• Experience in managing ambulatory operations

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires extensive sitting and dexterity to perform work on a PC.

• Requires the ability to walk to attend meetings; must have normal or corrected vision and the ability to verbally communicate to employees and patients.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum hourly: $53.90

Maximum hourly: $82.19

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities