Req# 29247 Aultman Health Foundation, CANTON, OH AULTMAN HOSPITAL Aultman Health Foundation Full Time, Day Shift, 80 Purpose of Position: ALS Outpatient Registrar Creates accurate and thorough registration for outpatient specimen lab visits. Secures appropriate signatures, financial information and documents for treatment and billing purposes. Interacts in a customer-focused and compassionate manner to ensure patients' and their representatives' needs are met, and that they understand the hospital's policies as it relates to professional, efficient, and quality customer services. Primary Responsibilities Registration and Account Creation Completes final registration of lab specimen accounts. Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system via a lab order/requisition. Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately. Enters in diagnosis codes from orders. Ensures provider order is accurate and meets hospital guidelines. Performs compliance checking of orders for Medicare insurance. Contacts physician offices for clarity on orders. Documents system with activity comments to ensure appropriate account follow-up. Provides follow up to laboratory management of changes to ordering physicians to prevent inaccurate results Validates appropriate person and medical record number was obtained during quick lab registration process Financial Activities Initiates electronic inquiries to payers and obtains eligibility and benefit information. Ensures accuracy of patient data with electronic inquires as it relates to addresses. Assesses patient liability at time of service in respects to coordination of benefits of insurance payers. Administrative Clerical Duties Answers phones and routes calls as necessary. Monitors and maintains multiple work queues as instructed and assigned. Other Responsibilities Demonstrates compliance with all policies related to the organization's Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution. Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues. Demonstrates an interest in patient safety education and participates proactively in identifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury. Attends educational seminars, meetings, and updates as needed. Modifies work schedule to meet department goals and deadlines. Follows EMTALA, HIPAA, payer, and other regulations and standards. Maintains work area in a neat and orderly fashion. Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. Adheres to department customer service standards. Avoids excessive absenteeism and tardiness so that it does not warrant repeated formal disciplinary action and/or disrupt department productivity. Adheres to established schedules for breaks and meal periods. Acts willing and ready to assist department personnel with their duties as time permits or need arises. Readily identifies work that needs to be performed and completes it without needing to be told. Performs job duties with attention to safety of self and others. Other duties as assigned. Education and Experience