Order Support Specialist - ORDER011230

DESCRIPTION/RESPONSIBILITIES: Position Title:  Order Support Specialist, Tower (S3) 

Role Key starting point of the order entry process within the Sales Operations Organization.  Executes on the completion of customer orders with a focused balance between speed and accuracy.  The Specialists work closely with the team leads to ensure all orders are entered timely, effectively and follow all protocols outlined by the various customer deployments.

Responsibilities * Ability to process orders in all lines of business and in compliance with company policies and procedures. Meet or exceed all metrics related to order processing. * Consistently demonstrate the ability to balance speed and accuracy. * Ability to interpret various internal/external customer inputs. Ability to interpret various customer provided inputs (RF Data Sheets, flat files, construction drawings, equipment plumbing diagrams) as necessary to complete an accurate order. This includes scrubbing customer provided documents for discrepancies) * Review order / system discrepancies and determine the best course of action to resolve. * Provide support to partners as it relates to order statuses. * Maintain an excellent working relationship with other internal Crown departments to assist in expediting the sales process, improving the quality and completeness of order intakes and outputs. * Work/participate in special projects, as needed.

Education/Certifications * Bachelor's Degree in Business, Marketing or related field or equivalent experience required

Experience/Minimum Requirements * Minimum two (2) or more years previous sales and customer support experience

Expectations * Strong attention to detail * Proven organizational skills * Proven customer service skills * Strong critical thinking skills * Excellent communication and interpersonal skills * Proven ability to handle multiple projects * Ability to work independently and in group settings. * Ability to train/teach peers

Organizational Relationship

Reports to:  Manager, Order Support

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity