Description SUMMARY: This position will be responsible for assisting all retail branch personnel with issues related to processes and procedures. Additionally, the Retail Support Manager (RSM) will also investigate teller errors and outages, as well as participate in branch process/procedure audits, vault audits, and other procedural actions as necessary. The RSM will also facilitate compliance with corporate standards, guidelines, and regulations, as well as assist in branch risk management activity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead and manage a team of Retail Support personnel in the development, implementation, and ongoing support of retail operations Work with the Training Department to ensure that all Retail training programs are maintained and updated for all retail staff related to branch activities, sales, and branch lending Provide multiple reports and oversee sales and referral results along with the Retail Support Department for the Board of Directors, Senior Management, District Managers, and Branch Managers Assist with mergers and acquisitions in setting up acquired branches to Farmers' specifications Assist with opening new, relocating existing, and/or closing retail branch locations as needed Review and assist with projects for new software for the retail branches Serve as a team member on various task force groups for improving bank-wide efficiency Work closely with including, but not limited to; IT, Facilities, Security, Audit, Deposits Ops and Human Resources, and Training departments as needed to improve retail processes Serve as the point of contact for troubleshooting any retail system errors or deficiencies Serve as the Subject-Matter Expert for branch personnel when questions arise on operational issues (how to process a transaction or input information) Create, distribute, and support the implementation of bank procedures for most branch-related activities Research, resolve, and document all branch losses, partnering with Security and Human Resources when necessary Identify teller and personal banker training needs, working with branch managers and the Training Dept. to coordinate and support training programs Review and revise branch activity processes and procedures when necessary Track results of all audit activities Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations Regular, predictable attendance is an essential requirement of this position Complete all other duties as assigned EDUCATION AND/OR EXPERIENCE: High School diploma or General Education degree (GED) Minimum of three (3) years of retail banking experience (teller and platform) required Proven ability to coach others to improve performance Strong verbal and written communication skills Qualifications Education High School (required) Skills Microsoft Word (preferred) Fiserv Navigator (preferred) Microsoft Excel (preferred) Retail/Branch Support (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's le