Requisition ID: 107683 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.Primary Role * Sr. Manager, CMO oversees the development, direction, implementation, and maintenance of the CMO processes and policies that result in efficiency and governance across the change portfolio of work * Drive the definition, adoption, implementation, and continuous improvement of project/program/change management methodologies within the CMO team and throughout the business to ensure change strategies are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations * Establish a clear vision with delivery route map including interim milestones and long-term measures of success / KPI * Works with leadership to develop strategic planning and execution plans to properly align change resources in support of those plans * Guide the CMO team to ensure that the department conducts project request and prioritization sessions and ensures decisions are committed to and communicated across the organization * Support the successful delivery of initiatives, projects, programs through effective facilitation, tracking and reporting. Assist with advising and mentorship of project managers and teams on the best use of change management disciplines and approaches and act as the first point of contact for any change management queries * Proactively identify and escalate business issues and considers options to manage implications and risks on project timelines, budgets, metrics and goals * Improve the consistency, predictability, and efficiency of the change deliverables * Facilitate post project / portfolio review sessions to identify areas for improvement and best practices * Manage Organizational Change Management Advisory Committee Key Accountabilities * Sr. Manager CMO develops project/program/portfolio management methodology, practices, standards; supports a centralized repository; coordinates project communications; mentors and coaches project managers; centralizes monitoring and project control; and centralizes project operations. S/he also provides data-based analysis to senior management that projects are compliant to standards and procedures and acts as lead of a formal and structured governance body. * Work in alignment with business and leadership to ensure business strategy, goals and schedules are met * Establishes standardized proTo view the full job description, click here